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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

JC

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Very informative and easy to understand for beginners like me. Kudos to the team who made this course possible and a very big thank you to all the instructors who share their time and knowledge to us.

TP

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This course was a friendly and educational start to the certificate, I will recommend this to anyone either looking to develop skills in IT or if they just want to gather more skills for personal use.

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2626 - 2650 of 10,000 Reviews for Technical Support Fundamentals

By Kawuana M

Oct 4, 2020

I really enjoyed this course! You will learn alot and if you run into a topic that you've previously learned about but didn't quite understand...this course will break it down to you to so that you do understand.

By Daryl L R

Oct 3, 2020

This course is very well laid out! If you are hungry for IT, this course will be exciting and will feed your hunger to learn! Labs were great, and the instructions made them easy to complete! Great Start! Next!

By Vickie S

Sep 21, 2020

I came into the course with a little IT knowledge, but this course was so very informative and I learned so much more than I ever knew existed. I would recommend this course to anyone interested in an IT career.

By Noir M

Jul 21, 2020

A great course for laying down the foundation of IT Support. This goes over the fundamentals of hardware, software, networking, and more. Definitely recommended for those who are looking to pursue a career in IT.

By Sandeep N T

Jul 11, 2020

This was one of the best courses I've taken so far here on Coursera. I'm really looking forward to the next ones. Good wishes to all the instructors, and the thanks to Google and Course for this wonderful course.

By Mr. W W

Jun 21, 2020

Thanks to this course is was able to refresh what I have learned before. and now I will continue what I have learned and move forward. Goal to work and learn from all entities, no matter the size or the problems.

By syeda a a

Jun 19, 2020

This course helped a lot to learn about . It helped me to develpe my skills and technical knowlegde.

its been a great experiance in this course , hope i can take this in future whenever required and prove myself

By Keshav G

May 25, 2020

It is a great course, especially for beginners in it or computer science it will give you an introduction to how the computer works underhood and learn about how the things which you use daily like internet work.

By Evelyn L

May 20, 2020

The course lectures are well presented and the material is at an appropriate pace for an introductory course. The instructors present the material in a manner that is structured and exciting to continue learning.

By Tapon M J

Apr 30, 2020

Marvelous course. I have learned so many terms and tips that will help me to start my journey in the tech industry again. I will never forget decimal to binary conversion. Now i know the secret how to convert it.

By Pushenko E

Apr 29, 2020

A very nice overview of basic concepts in IT. Even though I assembled a fair share of computers in my time, this course helped me to structure my knowledge, fill some blanks, and get to know the modern standards.

By Lidia D P

Mar 9, 2020

Very fun, informative and engaging course. There's lots of information to take in, but it's well spread out over weekly classes and assignments. Really enjoyed learning and am looking forward to the next section!

By Paulo N

Feb 12, 2020

I loved the experience with the platform. The content is very well organised and the learning process is a pleasure. I was surprised by the solution and design of the practical tasks. I recommend it for everyone.

By Alberto R

Dec 29, 2019

A well detailed but beginner friendly course that helps go over the basics in a interactive and understanding set of lessons. Helped introduce concepts that are not commonly explored in schools or commonly known.

By Ahmed G A A

Sep 18, 2019

I have learned a lot and a lot in the field of information technology and I like to thank the sponsors of this project and I am excited to complete the rest of the field,

Thank you very much, may God protect you.

By Kathryn L

May 28, 2019

Lots of good information broken down in easy to understand ways. Topics were not too challenging as it's an intro class but showed how challenging and exciting the rest of the courses in the certificate could be.

By Joseph T

Feb 18, 2019

I love that it is the essentials with the options of learning more about the history of computing and extra reading suvgestions. I personally took it twice just to make sure I didnt miss any critical information.

By matthew m

Dec 2, 2018

The insight for someone like me not coming from the I.T. world, it was very informing a easy to understand. The knowledge of were it all started and the explanation of the lengo made it easy for me to understand.

By onyebuchi m u

Jul 6, 2018

I learnt a lot through this course . I especially like the presentation of all the instructors .there was a certain order to the way the introduced themselves , what they do in google and how vast the industry is

By John K

Oct 7, 2023

Very straightforward, transparent, and easy to digest. I suggest this to anyone who is curious about it. Personally or professionally, I think this is a great, almost need-to-know course for anyone young or old.

By David B

Feb 19, 2023

This course filled in the knowledge gap and refined the skills that I already had as hobbiest. As I progress I am positive I will further enjoy the style of teach and being able to abosb the information quickly.

By Uchenna O

Jan 4, 2023

this course truly covers all the basics of computer and support roles in the IT field . i highly recommend for anyone starting a new role in IT especially if you are from non traditional tech role or background.

By anne t e

Nov 16, 2022

this course is so helpful and the way the instructors deliver the modules are concise and easy to understand. i love learning and thank you so mush for giving us a chance to learn a lot about technical support.

By Ian F

Nov 11, 2022

I thought this course did a good job of introducing concepts and going over concepts someone might have already learned. Which is a good step in retaining information to have the building blocks of an IT career.

By Favour D

Oct 28, 2022

This is a dream come through for me,the ideas gotten,my mindset and some many thing that I cant mention and i believe that the knowledge gotten from here will not only make me outstand but also set pace for me.