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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

JC

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Very informative and easy to understand for beginners like me. Kudos to the team who made this course possible and a very big thank you to all the instructors who share their time and knowledge to us.

TP

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This course was a friendly and educational start to the certificate, I will recommend this to anyone either looking to develop skills in IT or if they just want to gather more skills for personal use.

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2476 - 2500 of 10,000 Reviews for Technical Support Fundamentals

By Abhinav P M

May 23, 2020

I certainly learned the basic knowledge that I lacked. Now I am set to dive deeper to get fully understanding of each component that was briefly touched upon here. Thanks Google and its team. It was a marvelous journey,

By Milin B

Dec 27, 2019

This course was AWESOME and very informative. Learning from Experts from Google was one of the best experience of my life. This motivates me to become high achievers and performer like those mentors. Hats Off to Google.

By SUVAJIT M

Sep 29, 2019

excellent,I could explore what other people thinks about various aspects been taught and to compare them to real life applications and usage with proper reasoning.I look forward to learn more with time. Have a nice day.

By Makaila C

Sep 9, 2019

I think the hands on tools used here were the most useful for someone who is not initially tech savy like myself. I highly recommend getting as much practice as possible, to get comfortable with the programs being used.

By Tyler S

Jul 19, 2019

The videos are very easy to watch, and do a great job interacting with the learner and presenting important information! The labs and quizzes do a great job making sure the learner is understanding what is being taught!

By John W W I

Feb 27, 2019

Lots of foundational knowledge, was a good review. Pro tip-the grades for the labs take about an hour or so to update, so if you complete them and it still shows incomplete, wait before you open a ticket or retake them.

By Deleted A

Apr 18, 2018

Excellent introductory course! After six years in technical support, I found plenty of gaps in my own troubleshooting acumen this course kindly uncovered and smoothed out. Definitely looking forward to the next courses!

By Brandon M P

Mar 7, 2018

This course was very interesting and thorough with teaching all of the material. This course is perfect for people of all levels who are either learning for the first time, or just looking for a refresher on the basics.

By YXSS B

Sep 3, 2024

awesome really enjoyed it , even though i have an experience in it , it was a good revision for me , it's also motivating and helps in stuff that are not technical and changes the way of thinking to be more productive.

By Ronny O

Jul 1, 2023

this course really helps someone to be placed on the right track to a degree. just because you help family and friends does not really put you in a field to communicate with unknown persons and to earn real good money.

By Jose R

May 13, 2023

Very well taught! If you make more courses like this there would be more people in STEM our education system is failing some of us at producing STEM people. We all can learn, but all have different reates of learning.

By Nataly M

Oct 4, 2022

This course seems to offer very good preparation and training for beginning an entry-level job as an IT Support Specialist, as well as for landing that job through learning new skills, resume writing and interviewing.

By AMIT K

Sep 14, 2022

This course is really helpful for me for clearing all the basic knowledge of it fundamentals. I enjoyed learning throughout the course with same amount of energy. This course is really awesome and very knowledgeable .

By JR R

May 10, 2022

Lots of great information for beginners and intermediate users. Great way to get started in an IT path, whether starting out in professional life or switching careers to IT. Looks great, easy to follow, and accessible.

By Gamal A

Apr 24, 2022

دورة تدريبية رائعة تشتمل على الكثير من المفاهيم التقنية قدمت إلينا باسلوب شبق ككتع على أيدي نخبة من محترفي تقنية المعلوماتية العاملون في كبرى الشركات العالمية شركة جوجل العملاقة شكرا جوجل شكرا كورسيرا شكرا جزيلا كابرون

By Uzair U

Apr 13, 2022

Great course to learn and know all the fundamentals and build them to kick start your career in Tech support or IT fields. Also great for general underdtanding about IT world and how computer works. Highly Recommended.

By Muhammad H

Sep 13, 2021

That was amazing!!!!! like I learned soo much new things and get skills , a big thanks to Google and all the instructors and mentors for guiding , teaching , and giving important tips , and motivation to move forward .

By wale O N

May 11, 2021

It is real a successful and exciting learning environment and all phases of the course is depth and the facilitators are aweson and i sincerely appreciate google and coursera for the opportunity given me.Thank so much!

By Sabrina S

Feb 23, 2021

This Course was very hands on. I was able to learn how to build a computer, how networking works. binary code, what a virtual machine is and so much more. It is well worth it. I looking forward to the next course.

By Sha C

Feb 1, 2021

As someone not having a background in IT I can say I really enjoyed this course. It made some overwhelming concepts very simple and more understandable. I look forward to learning more and entering into a career in IT!

By João V

Nov 29, 2020

I really enjoy this course, the IT world is so curious and I'm really excited to explore other courses and other concepts, because I love technology and learn about how they work and interect with them is just amazing.

By Aneddy D V G

Nov 28, 2020

I have so much fun taking this course and learnt a lot of the fundamentals in IT. I am looking forward to find a way I can put into practice all these knowledge and keep studying and learning in this interesting field.

By Alex G

Sep 23, 2020

As an experienced IT Professional I think this course has a lot to offer for newcomers, I really recommend taking the time to take this course and take advantage of the material, videos and reading Im really satisfied!

By murphyjammusashi

Aug 14, 2020

TSF is an awesome intro course to IT work. I learned so much in a very short time, and I look forward to learning more from Coursera and its instructors, who were exceptional. I love the teaching style of the videos.

By Hector B S

Jun 2, 2020

Para personas con conocimiento puede ser bastante sencillo, pero a la vez es emocionante aprender cosas de las que crees tener conocimiento. Además te muestran las experiencias de los profesores y es realmente exitante