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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

KD

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I am having issues with the Qwik Lab and can not get a response so I can finish the course.please can someone help me as now for what ever reason when I tried to figure out what to do now I am blocked

JB

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I enjoyed all the presenters of the videos, they really took their time to get me involved and explained all the content clearly. I also enjoyed the videos that talked about current and future trends.

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3726 - 3750 of 10,000 Reviews for Technical Support Fundamentals

By Arnoldo T

Dec 13, 2020

Great course to get your foot into a technical field in IT. It covers a broad spectrum, regardless of your experience, and gives you the tools to understand the concept of IT.

By Zackery F

Dec 1, 2020

I'm hoping this is the start of my career, I think everyone involved did a good job putting this course together to help start tech people. And I feel lucky to be a part of it

By Regina R

Nov 8, 2020

This was a great refresher IT course for me as I have been out of the field for a few years. I also learned some new skills that I had little to no knowledge of. (ie: Linux)

By aoparah

Nov 7, 2020

It really does give you the fundamentals. I am coming from a career where I know nothing about IT and this really helped me learn so much about what to expect in the IT field.

By Gonzalo M

Nov 6, 2020

Un primer acercamiento al mundo de las IT de la mano de profesionales cualificados. No tiene desperdicio e incluye recursos muy útiles para tu futuro laboral.

Great job Google!

By Aviral M

Nov 5, 2020

It was very fascinating. Really , I enjoyed it. Literally , the team, the quizzes and all the setup will help you get engage into it and it was indeed a good learning journey.

By Muhammad A

Oct 3, 2020

Amazing course ,the way of teaching is great I learned every single skill which important in IT support specialist step by step with good guiding material given by specialists

By Tom C

Sep 9, 2020

Really enjoyed learning technical support fundamentals. I learned so much from the instructors looking forward to learning as much as I can from them in the upcoming courses.

By Yasir K

Sep 1, 2020

Its my first time that i was able to complete the online course although its quite basic but it can be considered as a refresher along with a good overall understanding of IT.

By Carmen J

Aug 2, 2020

A good introduction to IT. Some parts could be more advanced.

It is to my understanding the Python Automation Course used to be together with this one before it was separated.

By A. H S

Jun 22, 2020

The course was literally a unique source of knowledge. I was not able to complete my verification , but at the end coursera helped me to do that. Thank you google and coursera

By Carlos E O

Jun 11, 2020

Me parece un curso EXCELENTE, maravilloso. Estoy muy agradecido con los creadores de éste contenido ya que pude acceder a él para poder aprender y desarrollarme muchísimo más.

By Sachin B

Apr 29, 2020

I recommend all passionate in IT or interested to pursue a career to undergo this well drafted course by Google on IT Fundamentals, it gives you opportunity and space to work.

By Derek M

Mar 25, 2020

I thought it was a great introduction to the IT world. The course wasn't too technical to discourage someone from continuing on in the course. I look forward to the next one!

By Curtis C

Mar 22, 2020

I've tried a couple other IT courses from other sites and wasn't happy until I came across this Google course on Coursera. I am already excited to start my next Google course.

By Desta Y

Mar 16, 2020

This course is very interesting and easy to follow. I really liked it the way it is presented and promote this to other friend who have interest in the field to join coursera.

By Hernandez A

Feb 19, 2020

Overall, a good course, the only downside was the waiting for the resources during the external and VM assignments. But I very much enjoyed and learned a lot from this course!

By Santiago L

Jan 17, 2020

This course is very informative with all the topics learned. The only thing that I did notice was the typos in the "video text". Just needs to be tuned up. Great work overall!

By Dar S

Oct 6, 2019

The course was great. It was easy to understand and the trainers did a really good job on teaching and helping you understand each lesson without getting extremely technical.

By Ulysses B

Dec 16, 2018

Great course! I have learned so much, and this course filled all of my knowledge gaps concerning the basics of IT fundamentals that I was missing, especially CLI and Linux OS.

By Jeffrey B

Aug 21, 2018

Very well done. Very well though out, entertaining useful, and very fun to watch and learn from these professionals and hear there stories. I have enjoyed every minute of it.

By Joseph L M

Apr 16, 2018

Even though it has been awhile since I had any type of computer training the study habits and the drive to learn quickly kicked in and I wanted to strive harder to learn more.

By Niya B

Apr 14, 2018

I learned a lot in this course and took thorough notes to look back on. I didn't even know anything about Linux until this course. And the binary numbers have fascinated me.

By Caitlin G

Mar 27, 2018

At first I was questionable if I was going to be able to take this course and understand it. So far course one, was exciting and fun. This course has definitely caught my eye.

By Kevin M K M

Mar 16, 2018

If you have no basics or completely new to computers this is a good place to start. Covers all the basics and then some, make sure you do read the given supplemental readings.