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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

KD

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I am having issues with the Qwik Lab and can not get a response so I can finish the course.please can someone help me as now for what ever reason when I tried to figure out what to do now I am blocked

JB

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I enjoyed all the presenters of the videos, they really took their time to get me involved and explained all the content clearly. I also enjoyed the videos that talked about current and future trends.

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3651 - 3675 of 10,000 Reviews for Technical Support Fundamentals

By tonkabean

Jul 1, 2021

I like this course so much!

Thank you Coursera, Thank you Google!

Let me free study and learning much more, also gave me certificate.

I considering continue for another course.

By Michelle P

May 24, 2021

Great introduction that taught me a lot that I didn't even have the concept to research to learn more. It elevated my knowledge and sparked interest in my future field of study.

By Cristopher C

Feb 4, 2021

This course is extremely easy to navigate and learn. Learning is as hard as you make it but this course really gets you prepared to put your foot in the door in this profession.

By Damien P

Jan 11, 2021

I've already had some prior experience relating to this certificate program, however I do see this course as being useful for those who are new to IT, and wanting to learn more.

By Nisha J

Oct 23, 2020

I truly enjoyed this course and I'm glad that the professionals weren't boring and the material wasn't dragged out. They give you everything that you need and thats what I like.

By Juan A J

Sep 17, 2020

This course is great to get your feet wet. It sparked my curiosity, created even more excitement and provided knowledge that made me feel more confident about the IT profession.

By Drew D

Sep 4, 2020

Foundations are the first building blocks to anything, this course was great and has prepared for the next steps and sparked a new enthusiasm in my path for continuing knowledge

By Miguel A M

Sep 2, 2020

These courses are amazing and fun. They really get down to business and help teach you all the fundamentals in a smooth and easy texture that everyone and anyone can understand!

By Deb T

Jul 18, 2020

Some of the items in the course I already new based on the job experience and having a degree in Data Processing. I am looking forward to learning more in the upcoming classes.

By D P

Jun 15, 2020

Great course for understanding some basics of tech support and IT work. It was a good overview of various IT fields combined with some detailed education in a few these fields.

By Naman K

Jun 15, 2020

I loved how interactive the course was. It was so interesting to assemble your own PC and using remote desktop to do stuff. I just hope it keeps getting better from here on out.

By sharma T

Jun 14, 2020

This is a very informative course. It made me realize that I knew way more about IT than previously thought. I would suggest this course to anyone thinking about going into IT.

By Jose M

Jun 7, 2020

The course is a great starting point in getting a general overview of the IT support role and what to expect and where to go in the future. The course is definitely a must-take!

By Dennis B

Jun 6, 2020

basic course I found it to be informative, a lot of good information work at your own speed on this you have six weeks to finish this course. I'm Look forward to the next course

By Ganesh S M

Jun 3, 2020

Course is designed to educate a layman. It was really a good experience. I'm really excited to learn a few more things through this course. looking ahead to learn with coursera.

By Jimmy

May 20, 2020

It is a real course especially for those new starters like me. I can not wait to go to the next course and set up my private server tp master all the stuff to be an IT support.

By Michael W

Apr 20, 2020

Great review of the basics of the IT field! I appreciate the personal story's and advice from on getting started with your career as well. Cant wait to start the next chapter!

By Javier P

Apr 18, 2020

The was an engaging program that made you really think about what the IT world hold for you. It was thoughtful, relevant and challenging. On to the next level. Thanks Google.

By Walter G I

Mar 29, 2020

Exceptional Hands-on Training with interactive videos and very explanatory. I definitely learned allot

while going through all of the lessons. They were fun and very optimistic.

By Het S

Mar 1, 2020

A very great and useful course to start with. It has good content and you'll get to learn a lot of things very clearly and will be able to perform it at the time of learning it.

By Tyler W

May 29, 2019

I thought this course was very fun and informational as well as professional. Some parts were not as comprehensive as one would like but overall this course is very informative.

By Diana L

May 26, 2018

There's a lot of material to learn but a little perseverance makes all the difference. The course is easy to follow, thanks the instructors who makes simple and the peer advice.

By Roger M

Apr 5, 2018

A very well organized and student-friendly course, the presenters were honest and simple. I especially liked that it was interactive and concise, glad I enrolled. Thanks GOOGLE.

By Flynn S

Mar 9, 2018

Definitely a review for an armature IT or heavy computer user. However, still plenty of new info and it never hurts to review. Easy to follow and understand, it was a pleasure!

By Gabriela G

Dec 4, 2023

learned a lot with this IT course, I recommend this to those who are interested in learning more on how the digital world of IT works as it gives a basic grasp on how it works.