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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

KD

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I am having issues with the Qwik Lab and can not get a response so I can finish the course.please can someone help me as now for what ever reason when I tried to figure out what to do now I am blocked

JB

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I enjoyed all the presenters of the videos, they really took their time to get me involved and explained all the content clearly. I also enjoyed the videos that talked about current and future trends.

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3826 - 3850 of 10,000 Reviews for Technical Support Fundamentals

By Dana F

Oct 3, 2023

Very clear an easy to understand. Some of the content in Week 2 had too many analogies. I think being more straight forward would've been more beneficial for those lessons.

By Pritam B A

May 17, 2023

Awesome. I had experience in computer hardware and assembling. I was looking to test my experience. Thank you Google for the opportunity and the certificate for the course.

By Nadine G

Apr 13, 2023

Really great information and easy to understand. Love the input of the people at Google to help you to feel less scared to get into a new position. It's really nicely done!

By Kristen W

Sep 6, 2022

I honestly enjoyed how we went straight into it. No beating around the bush, straight into tests, figuring things out, and having a lot of resources there to help. LOVE IT!

By Thatoyaona L ( Y

Aug 13, 2022

I don like typing a lot of things but all i can say is this is the best opportunity ever,i wouldnt mind giving another go doing another course to further my qualifications

By Cristina S

May 23, 2022

Excellent entry into the IT field . Very well structured, organized and presented course. Engaging and fun, it opens your curiosity and keeps you interested and challanged.

By Md T R

Nov 3, 2021

It's a very important course to learn the Basic fundamental things about how a Computer works from pressing the Start button and use it till we Power off this machine .

By melina

Sep 27, 2021

Está bien explicado. Y son vídeos cortos para que no se haga intenso. Si hay algún tema en el que no profundizan te dejan los links donde puedes acceder a más información.

By Fadillah D A P

Sep 14, 2021

That was a good course. I learn so much about IT, and it more like remembering me with my course on campuss before pandemic. I hope this learn can benefit me on the future.

By MUHAMMAD S

Aug 24, 2021

A great, easy and good course for beginners in the field of information technology and a good boost to move forward in learning information technology until professionalism

By Quantina K

Aug 3, 2021

I really enjoyed this course! Great information and awesome videos along with presentations from each person involved with the course structure! Well done Google & Coursea!

By Aditya M

May 30, 2021

This was the best learning experience. So much learning with understanding. I would like to thank you Coursera for giving me knowledge that I want to continue my IT career.

By Robert S

May 26, 2021

This course seems very immersive for entry-level IT. Great job on the videos! The people giving the help through out the course really bring you in to keep wanting more IT.

By Bilandar A

Apr 29, 2021

I loved Google and its team, and the sincerity and energy of the employees. They motivated me well for my career.

Maybe I will join the Google family one day, why not :).

By Percy U

Feb 21, 2021

I really enjoyed this course. I'm so thankful this course and glad that I was given the opportunity to participate in this experience. I'm looking forward to learning more.

By Gabrielle M

Dec 9, 2020

A great course for those who have no idea what they want to do and try something new, different, and very hands on. I thank my dad to actually suggesting this course to me.

By Eileen A

Nov 13, 2020

I really recommend this course especially for those who are starting in IT or as a refresher course for those who haven't been active in this field for awhile, like myself.

By Perova N

Nov 4, 2020

Всем очень советую! Качественный , разносторонний курс!!! Все очень понятно и доступно, еще и проработка навыков в виртуальных лабораториях, просто удивительна. Рекомендую!

By Haroun K

Sep 18, 2020

Great organized courses from big experts, thank you Google for giving us the opportunity to learn such an important field (IT is the future) with a high quality of content.

By Malik M H

Sep 15, 2020

Çok değerli ve kaliteli birçok bilgi öğrendim, bu bilgiler ile kendimi daha fazla geliştirip daha fazlasını yapabileceğimi gördüm. Teşekkürler Google, Teşekkürler Coursera.

By John O I

Aug 31, 2020

THE COURSE IS EXPLANATORY AND SO BEGINNER FRIENDLY. THE INSTRUCTORS ARE EXCELLENT IN BREAKING DOWN THE BIG TERMS AND USING REAL LIFE SCENARIOS TO DESCRIBE TECHNICAL ISSUES.

By Rahul B

Aug 6, 2020

It was very basic, maybe because I have already studied it in my college, but the course strengths the foundation required to be an IT support specialist. Thank you google!

By Daniel E L P

Jul 27, 2020

En general el curso abarca una gran cantidad de habilidades requeridas para el mundo TI, posee muchas generalidades necesarias para una correcta introducción en esta labor.

By Christopher P

Jul 19, 2020

Excellent entry level course! Presentations are engaging and easy to understand. Presenters are obviously passionate about the materials and concepts they are discussing.

By Thejesvini V

Jun 22, 2020

I have learnt the basics of an IT support in this course .It is one of the best course for an IT student.I wanna thank all the guiders who guided us throughout this course.