Chevron Left
Back to Technical Support Fundamentals

Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

KD

Invalid date

I am having issues with the Qwik Lab and can not get a response so I can finish the course.please can someone help me as now for what ever reason when I tried to figure out what to do now I am blocked

JB

Invalid date

I enjoyed all the presenters of the videos, they really took their time to get me involved and explained all the content clearly. I also enjoyed the videos that talked about current and future trends.

Filter by:

3901 - 3925 of 10,000 Reviews for Technical Support Fundamentals

By Dinku H

Feb 21, 2023

It is really fundamental for IT support specialists. All Presentations are amazing. They are clear and on point. thanks a million for the tutorials and other supplements.

By Rachel L

Dec 5, 2022

In order to gain a base understanding for someone with very little knowledge this is a very well rounded course to place at side any anxieties and gain the skills needed.

By Barbara B

Sep 16, 2022

I love how the videos are short but impactful. I coulds sit through a whole hour or two and not realise because they are such short videos and you get time to understand

By JEMIMAH A

Aug 1, 2022

The best learning experience so far. Im happy i participated because I leant a lot and will definitely not stop learning. Thank you to Google and the Cousera Team! Cheers

By Giovanny M

Jun 29, 2022

ME HA GUSTADO MUCHO EL CURSO, SE LO RECOMIENDO A CUALQUIER PERSONA INTERESADO EN EL MUNDO DE LAS IT PARA QUE INICIE Y APRENDA LOS FUNDAMENTOS PARA SER UN BUEN PROFESIONAL

By Kristen G

Feb 22, 2022

Very informative. I really enjoyed this course. The interactive parts are fun and feel like I learned a lot. I do not have ANY background around this information. Thanks!

By Mornica E

Aug 16, 2021

a good beginner learning experience. I had some few bumps, I nearly gave up , and later learned my mistake. I am glad I took the chance to learn. I am ready to learn more

By ZOUAK A

Jul 12, 2021

I have a problem in my name in the certificate, it's wrong, even if it's right in my profile, i don't know where's the problem, and i hope that you can fix it, thank you!

By oryem c

Jun 9, 2021

the course was good. however little details were provided, since some people are beginners, they require more detail and i think google and coursera will improve on that.

By 4030 D V

Jun 4, 2021

It was really helpful to build my career in this stream. I'm new to this stream and have no idea about this stream. the way the instructors took the classes impressed me.

By Filipa L

May 22, 2021

As my first course on coursera, I have enjoyed undertaking this and have learnt a lot of valuable information that will help me when going into a career in IT. Thank you!

By Carole W

May 11, 2021

This course was not that bad it was kinda fun especially with all the fun and cool facts that i learned about computers as well as new tech information I learned as well!

By David G M

Apr 5, 2021

I feel this was some great content. Even after working in IT as a Support Specialist for 5 years I learned some things and and excited to see what the next course brings.

By Ahmad A

Feb 23, 2021

Love this course, even though I've studied most of this in college. It's a good refresher and even gives me new knowledge which I haven't heard before. Great work Google!

By Victor A G M

Feb 22, 2021

Amazing! Make me refresh a lot of It things and make understand that we are problem solvers and the value of the client's time and ours. Will keep learning until the end!

By Julius

Feb 17, 2021

This first course was amazing. Simply, helpful, and informative. I most definitely look forward to learning more for this Certificate and changing my life in the process.

By Zulfahmi

Feb 17, 2021

Overall a good course for beginner and intermediate. I got a little bit confused on calculating bits and bytes & also the fundamentals of computer like RAM, ROM, BUS, CPU

By Dominic S

Feb 15, 2021

Google always doing their best work! Thank you so much for this course and creating a system that really helps individuals looking to start or advance their career in IT.

By Ricardo R

Jan 12, 2021

I learned so much, in so little time, on my own time. I love the fact that all the lessons are straight to the point of the knowledge needed and not anything unnecessary.

By Thomas R W I

Nov 12, 2020

Enjoyed leaning a lot of things I didn't know and supporting my knowledge of things I kind of knew. Cant wait to learn more and dig it to this change in career direction.

By DENIS K

Nov 11, 2020

It has been an awesome journey and a great beginning at the same time. I've really liked how the instructors have been teaching, I hope to work with some of them someday.

By Ashok K

Nov 1, 2020

This was one of the best courses I have done so far. I have learned many things which I never heard before and I find this will be helpful for me to grow my career in IT.

By Cade H

Sep 24, 2020

Very detailed and thorough way of explaining all the fundamentals and practices of the IT world. I learned a lot through this course and look forward to the next courses.

By Patrick S

Sep 18, 2020

Nice intro to it all. I knew enough to get into trouble but this opener was pretty cool! You will learn a lot from this 1st section. Simply explained and yet informative.

By Mohammed A

Sep 9, 2020

This course gives basic understanding of computer layers like History of computing, Hardware, software, Operating system, Troubleshooting,Networking, facing IT interview.