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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

KD

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I am having issues with the Qwik Lab and can not get a response so I can finish the course.please can someone help me as now for what ever reason when I tried to figure out what to do now I am blocked

JB

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I enjoyed all the presenters of the videos, they really took their time to get me involved and explained all the content clearly. I also enjoyed the videos that talked about current and future trends.

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3876 - 3900 of 10,000 Reviews for Technical Support Fundamentals

By Efe O

Apr 13, 2021

It has been a rewarding experience. I Am inspired to learn more and develop my skills further. I recommend the course to anyone who wants to pursue a career in IT support.

By Derrick A D

Mar 30, 2021

This is a very insightful course to equip individuals with the prerequisite skills on Technical Support Fundamentals. Highly recommended to help bridge the digital divide.

By Deleted A

Mar 26, 2021

The course was really informative and it reminded me that I did not need to be afraid of the technology I just needed to take a little bit of time to get to know it again.

By Marquesha M

Jan 26, 2021

The information was very easy to grasp. The lab portion of the courses gave me the opportunity to grasp what commands to use when dealing with different operating systems.

By Carrie B

Jan 22, 2021

I learned lots of interesting stuff in this course and it showed me that there is more to Technical Support Fundamentals than just the hardware and software of a computer.

By Elias N

Nov 23, 2020

Very interesting course which gives a lot of information that would be very helpful in different kind of jobs that uses IT, Computers and Internet, in conclusion all jobs.

By Donovyn N

Nov 8, 2020

This course was a good introduction into the world of IT. It gives you the backbone of what you will need to know going forward and covers a variety of different subjects.

By Sahar B

Sep 5, 2020

A wonderful and insightful IT course indeed! I am so glad I took this course. The material was basic and helped me understand IT with much more interest. Thank you Google!

By Sebastian C O

Sep 4, 2020

Si bien se enseñan cosas básicas que muchos deben dominar, este curso es sobre fundamentos y cumple su objetivo ademas de motivar a seguir aprendiendo, muchas gracias! : )

By Telma M

Sep 1, 2020

It is a good curse if you want to pursue a carrier in the IT field. This course is an open door for more good content that you have to learn along this journey! Thank you!

By Raphael V

Aug 11, 2020

This course was very informative. The tests and lab work were very interesting. I really think this course will help people who want to start in the IT Tech Support field.

By Simeon I O

Jun 22, 2020

I am very much happy to have completed this course. I can now have a document to prove my expertise in delivering a professional IT/Technical Support services to end-users

By Obumneme N

Jun 1, 2020

My experience was wonderful. I have learnt so much about the fundamentals of IT support in a simplified, yet technical manner that has aroused more interest in technology.

By CJ S

May 24, 2020

Wow, I don't know here to begin but I am glad I took the class and I will definitely continue reading and increasing my learning capacity and land my first IT Support job.

By jouba

May 21, 2020

It was one of the best courses I've got ever, I am very happy because I reached this point and happy with the knowledge that I got, thanks to everyone who was part of this

By Adil S

Apr 25, 2020

This was one of the best technical course material I have ever gone through. The video tutorials were knowledgeable and explained everything needed to complete the course.

By Oluwasogo O

Apr 16, 2020

i had an interesting and educating session, the instructors were really great and i've gathered a host of new usable skills. i'm really happy i decided to take this course

By Dwight C

Feb 27, 2019

I have learned a lot of the things I did not know about Technical Support Fundamentals. I have used this course and other material to further my knowledge on this subject.

By Jeremy O

Feb 22, 2019

I really liked the course. they explained a lot, but as they say, you should also learn more in depth concepts of each subject on your own. I would recommend it to others.

By Elsa L P

Dec 23, 2018

A really useful course. Starts with the basics. Definitely recommend the course for anyone wanting to know more about computers, even if you don't plan on working with IT.

By Yoav K

Nov 16, 2018

Good class. This is a good introductory class for the IT world and it gave me even more appetite to take the following classes in order to complete the five parts program,

By Pheobe S

Jun 13, 2018

The Technical Support Fundamentals course gave me more knowledge than I expected to receive. It flowed very well from one week to the next, setting up for the next lesson.

By Michael C

Aug 12, 2023

There are a lot of interesting topics in this course. If you'd like to know more about computers, how to use them, and what makes them run, this is a good place to start.

By Kevin K

Mar 9, 2023

This course kept me on track. I liked how I could go back and review work I did and look up areas for further research later when additional circumstances permitted that.

By Nataliia B

Feb 23, 2023

Through the courses, I learned a lot about various aspects of IT support during my training, including troubleshooting, networking, operating systems, security, and more.