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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

KD

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I am having issues with the Qwik Lab and can not get a response so I can finish the course.please can someone help me as now for what ever reason when I tried to figure out what to do now I am blocked

JB

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I enjoyed all the presenters of the videos, they really took their time to get me involved and explained all the content clearly. I also enjoyed the videos that talked about current and future trends.

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3851 - 3875 of 10,000 Reviews for Technical Support Fundamentals

By Nabeel S T

Feb 29, 2020

Great course to start off with in the Google IT Support track. It's modules are concise and provide a good foundational knowledge to prepare for the courses that follow it.

By MAYUR K

Feb 24, 2020

great experience with this course,and the content of this course is also great.so thanks to coursera organization for designing this type of course to improve my knowledge.

By CARL B

Sep 14, 2019

This is a great course to get started. Even though I had fundamental knowledge of this courses before attending. Google gives a great look into a entry level help desk role

By James S

Jun 18, 2019

The course was clear and good for learning the basics they wanted to instill. There was also interesting extra content in things like the overclocking supplemental reading.

By Sean H

Feb 23, 2019

Technical Support Fundamentals is a great course to take. All the instructors are knowledgeable and engaging.

The course material is well thought out and easy to consume.

By Timothy T b M

Aug 30, 2018

This course is very good as it works well with someone who is a beginner. I had basic computer knowledge but this course really helped me so much by teaching me new things.

By Maneesha L

Mar 23, 2018

The course was very helpful and interesting.I never knew assembling a computer could be that easy. The Operating system course was informative. Enjoyed all the assignments.

By Mauro M

Mar 23, 2018

The course is really valid eventhough the first concepts are really basic for people like me that work in sector for 20 years. But I found the whole package really usefull.

By Pramod J

Mar 1, 2018

A great start to the whole certification. This course is a sort of intro (101) to everything you will be learning in this program. Good presentation and easy assignments.

By Alicia K

Nov 6, 2023

This was a very fun and informative course. I learned so much and enjoyed learning. There are some things I need to learn more about but overall this is an awesome course!

By Ian H

Jul 17, 2023

The overall course was excellent. However, can you have an option of making the glossary terminology sorted by their corresponding categories instead of in alphabet order.

By Bryan Y

Mar 13, 2023

Definitely an interesting foundation course to IT, I love the fact that I knew some information off the start because I have been working with computers since I was a kid.

By Shehryar S

Dec 2, 2022

i love this course just missing one thing that this course should have urdu subtitle because most of the user from asia pakistan and indian where urdu is national language

By Deleted A

Sep 15, 2022

Decent information for the price. Worth going through just for the customer support and interview sections. Good place to dip your toe into and gain a cert along the way.

By Kenneth R L I

Jul 30, 2022

This course was very informative and I learned many things I never would've thought about like how the computer is put together or how it understand what we input into it.

By LINDOKUHLE L

Jul 8, 2022

well i find this so important as i get to learn tha the fundamentals in IT are so important and they play a big role in drabbing yourself a job as an IT Support Specialist

By Albert B

Jun 29, 2022

It was such a great course. Congratulations for making it the content was very well selected and the teachers were very clear and enthusiastic about sharing the knowledge.

By Georges E

Jun 12, 2022

thanks a lot coursera , this course have learn me a lot of informations about it technical supports and im verry happy to get a certificate from google , its a honor to me

By Hamza Z

May 27, 2022

If you started the Basic I.T. course this is for you. This course gives you an overview of the I.T. Industry. So, Let's this course i make sure you wanna enjoy this course

By Rasa I B

May 17, 2022

great course! all materials are presented in a very understandable, yet interesting way. It keeps you willing to learn more and excited to see what's next on weeks to come

By S. S T

Jan 18, 2022

I am very happy to be receiving an intro into IT with google and coursera, Thank You!

Anyone who is on the fence about this course, it will cover all the basics, go for it.

By Chris N

Dec 23, 2021

I didn't know how much skills I had and could possibly have so as to stand out for Job openings until I took this course.

I quickly became so confident and owned my skills.

By Gustavo

Nov 19, 2021

I don't have the right words to express how good this course is! I just wish I could have taken it before. Thanks very much to Google and course for this amazing course!

By Chovwe S

Aug 19, 2021

the experience was amazing. iits been almost two decades since i desired to become a computer literate. thanks google. thanks cousera. you made learning really easy for me

By 198W1A05B5-SEC-B S S

Jul 22, 2021

this is an wonderful course it shows 360 degree of the it course thank you google and coursera for giving me this opportunity thank you once again (don't miss this chance)