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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

KD

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I am having issues with the Qwik Lab and can not get a response so I can finish the course.please can someone help me as now for what ever reason when I tried to figure out what to do now I am blocked

JB

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I enjoyed all the presenters of the videos, they really took their time to get me involved and explained all the content clearly. I also enjoyed the videos that talked about current and future trends.

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4026 - 4050 of 10,000 Reviews for Technical Support Fundamentals

By Kanmi A

Sep 26, 2022

Technical Support Fundamentals provide basic knowlege to student and equipt themm with the right technical information needed to begin their career in the world of IT.

By Hamza E

Apr 1, 2022

I really loved learning this course, this my first online course and of course it won't be the last, thanks a lot for all the instructors for the good job hey offered.

By Zain-Abdeen H

Feb 27, 2022

The course has taught me a lot skills needed to become an IT Support Specialist.

It is reaally a joyous monent foe me to be able to go through this course successfully.

By Isaac I O

Jan 18, 2022

I absolutely enjoyed every topic discussed in this course. I am looking forward to completing the 5 courses left to get the Google IT Support Professional Certificate.

By Solomon A

Nov 21, 2021

This is a good fundamental course as labelled. However, some courses are expected to be listed going forward for some of us who are changing careers and need guidance.

By Wilma ( F

Sep 16, 2021

I thoroughly enjoyed Technical Support Fundamentals. This course is vital to anyone starting as a beginner in the IT support field. Best wishes to all future students.

By Saba A

Jun 26, 2021

I learn so much with in short period of time starting from terminology to installing software , i got basic knowledge how computer works and I'm continue to learn more

By Stephen O

Jun 19, 2021

This coure, although is a fundamental and introduces you to all the subsets of IT in general, I found super enlightining and makes me very excited about the IT career.

By Loretta L

Jun 13, 2021

I really enjoyed this introductory course. I feel like I learned more in these six weeks than I did at the junior college I attended trying to learn IT for two years.

By Shara p

Jun 9, 2021

I really learn a lot in this courses, before this course my level of IT knowledge was low, but now I have a great base, and surly I will defintly recommend this course

By Hoang F

May 26, 2021

It was awesome. Even thou a lot of things were already known to me, I have also at the same time learned a lot of details which I would otherwise ignore and miss them.

By Alianna A

Apr 29, 2021

I loved this course! The labs are amazing and really help you learn exactly what is taught. I will definitely recommend this course to anyone interested in this field.

By Quincy R

Apr 4, 2021

I love this course. I learn more of things and get a fresher on things that I already knew. I love Technology and I will be taking mire in depth courses with Coursera.

By Kat K

Feb 22, 2021

The course is very interesting and able to keep you interested throughout the whole course. I had a fun time learning everything and they made learning it really easy.

By Kristie B

Feb 2, 2021

Great course overall! I was hesitant at first, however, I like that this course went a little into different areas of IT to help you grasp what avenues you can peruse.

By Chris T

Jan 17, 2021

Excellent Intro into Technical Support Fundamentals. The only thing I wish that was included was a suggestion for what to take next after completing this intro course.

By Yexalen E

Dec 23, 2020

I have learned so many new things with this course! I loved the way it was explained in a way that makes it easy to understand for someone who knows nothing about IT.

By Amarilis S

Dec 11, 2020

This course is very complete and I never imagined it having so much useful information. English is not my native language and I found it easy to understand. Thank you!

By Tanya T

Oct 27, 2020

The instructors were very knowledgeable and had a love for teaching that was obvious. I have a great understanding of the fundamentals of being in a Tech Support role.

By Veronica H

Oct 24, 2020

This broke down the behind the scenes of a computer, it was so interesting to see the ins and outs of a system and how it all comes together into a device we can use.

By Ethan W

Oct 20, 2020

This is my first course in Coursera and I am very happy that I can complete it. Next, I will continue to complete other related courses, thank you all google teachers.

By Mhee A G

Sep 12, 2020

I learned how to access a remote desktop and how to deal with the command line, in addition to how to analyze the problem and find quick solutions for the client

thanks

By AAESHA A

Aug 22, 2020

I really really enjoyed this course with all different topics and all the instructors where very efficient. Thanks a lot and I will take other Google courses for sure.

By Pratik S

Aug 8, 2020

I've learned the fundamental concept of IT field, It's exciting to learn about computer and technical aspect of it! lecture videos were well taught and well organized.

By Christian G P B

Aug 6, 2020

the best course i have taken since i started working in this world of IT support, i will keep learning and being a nice IT support technician and one day a Specialist.