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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

KD

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I am having issues with the Qwik Lab and can not get a response so I can finish the course.please can someone help me as now for what ever reason when I tried to figure out what to do now I am blocked

JB

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I enjoyed all the presenters of the videos, they really took their time to get me involved and explained all the content clearly. I also enjoyed the videos that talked about current and future trends.

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4101 - 4125 of 10,000 Reviews for Technical Support Fundamentals

By Martha C

Sep 22, 2020

I enjoyed the course and learned a lot. I am new to the world of IT and found this course very interesting and easy to follow. I am excited about the future courses.

By Yasiru U P

Sep 21, 2020

I would highly recommend this course to anyone who wished to be a part of technological and IT fields. Cleverly guided and instructed course. Worth it. Thanks Google.

By Hazel T

Aug 5, 2020

I have enjoyed learning this course, thanks to the support and sharing of information by Googlers. The quizzes are also helpful in checking my knowledge and concepts.

By John S

Jul 20, 2020

I felt that this was a great introductory course and provided a nice refresh of some subjects that I had not covered in a few years. I look forward to learning more.

By shahzad j

Jun 14, 2020

Absolutely loved it. I just knew the basics of computers but this course helped in achieving a ample amount of computer knowledge. Thanks to google an their educators

By Sagar .

May 30, 2020

The best course for anyone who wants to get into the field of IT support, In this course, you will learn almost all of the basic knowledge of the IT support industry.

By DIDI O

May 28, 2020

Great course content. Had major issues with qwik labs that slowed down my progress. Took a while for google to fix it. Lost a week worth of work but its finally dope.

By Troy E

May 18, 2020

These classes are so wonderful if you are looking for something different give them a try because they are so interesting and fun I bet you'll love them I know I did!

By Misty S

May 16, 2020

I just completed this course in about 3 weeks. After completion, I can honestly report that this was valuable information learned both personally and professionally.

By Tracy W

May 6, 2020

The intro to the program was perfect. I learned a lot and i am confident in the skills I have been given. I will continue to work hard and look forward to the future!

By Alyssa H

Feb 28, 2020

This course was extremely helpful in kick-starting my IT Journey. I am happy to obtain the knowledge and certification to be able to add to my resume and life skills!

By Rudy G

Jan 30, 2020

Excellent in every aspect of the course, detail videos and explanations of the computers systems, hardware, users, troubleshooting, and efficiency in customer service

By Melvin E C

Jan 11, 2020

The best course ever! It mixes the theoretical basis of tech support, and also provides you with hands-on practices. It is simply the best course I have ever been to.

By Alexis S

Dec 10, 2019

Very easy course to follow. I will definitely use this as a reference in the future and as something to come back to. Thanks for helping me kick start a course in IT.

By Bogdan S

Sep 23, 2019

I loved it. I knew more then half of the stuff but never even gave a second thought about the parts i didn't know until now. Im really looking forward to this course.

By Ebanez, D

Sep 17, 2019

There is so much to learn and in such a short time. Thank you for enlarging my capacity for understanding IT 101. I appreciate all the content that you've provided.

By Lance B

Feb 4, 2019

Very well structured, and information was easy follow. Learning was made easy by the progression of the assignments. I really enjoyed being able to go at my own pace!

By Ahmad S

Jul 23, 2024

It was really beneficial for foundational knowledge. I was always thinking about how to start in IT and how to find resources. Finally, I found the Google IT course.

By Olatunde A E

Aug 21, 2023

I have just completed one of these courses and it was great but why cant i access the remaining 4 i thought it was supposed to be a 5 course in 1 certificate pathway

By Romana H

Aug 5, 2023

The example made it very easy to understand and follow along. I'm looking forward to the next courses to take a deeper dive. Thank you googlers for creating this!!!

By Ismael F

Feb 11, 2023

From not knowing much about what I was getting in a different field, learning the basic gave me the confideces to wrap this course and look forward to the next ones.

By Tanmay D K

Dec 20, 2022

This is the best course available on internet. Thank you Google and Coursera for this course, looking forward to complete next courses on this certification program.

By SUJEET K

Oct 12, 2022

This course is very useful for understanding your strengths and driving your potential with full power to the successful accomplishments in the professional career.

By Daniel C

Sep 11, 2022

This was a very fun and informative course! I really liked the information contained in the videos, and the interactive assignments were a very enjoyable addition.

By hamza o

Aug 30, 2022

Really, it was a fantastic course, full of brain fun and a desire to learn more about computer science. I am definitely looking forward to the next training session.