It was an amazing and fantastic joerney, learned a lot about networking and I didn't have to be in the university. that's to take the time to craft this material.

I learned a ton even though i've been in a tech position for 2 years. This course should be a requirement for anyone trying to break into a tech career. It's gold

It covers everything on what IT support specialist including how to write a better resume and how to be shine during interview. Customer Service and documentation

A great intro to the field of IT. It opened my eyes to so many things I want to learn. I'm excited to continue towards this IT Support certificate. Thanks Google!

I am grateful to Google and Coursera for their effect to make people like me who have come from poor background better. I liked the course and I have leant a lot.

This course is very important to go back to the basics. Basics that we need to look back to make sure that we are still on the right path of growing as IT supoort

A great intro to the field. Mirrors the same things that I went to school for so if anyone has doubts, this does get your feet really wet, I'd say your knee even.

I love the the way this certificate is set up to build a foundation in IT and use problem solving skills to help the everyday work force involved with technology.

The course was great. I really enjoyed the course and learned a lot from this course. I hope the skills I have earned from this course will help me in the future.

I think this was pretty great for people first getting into IT, or for people wanting to brush up on things they already know, at least for me that's how it felt.

This was a challenging course. It showed me different ways of looking at customer service. I enjoyed this and would love being an face of success for this course.

Great great place to start if interested in IT. goes over all the fundamentals without getting too "in the weeds". If you are a beginner, I suggest starting here.

Highly educational in helping we beginners to grow in understanding basic IT.Thanks to the folks at Google,Coursera ,Qwiklabs and all others for this opportunity.

A very good introduction to the world of IT for newbies like myself. I have more of an idea of which direction I would like to take my I.T skills to next. Thanks.

This course enables me to learn the support fundamentals and the process of giving technical support, handling client or customers that can I apply in the future.

Absolutely involved, engaging information about the fundamentals of IT. It was a joy to blast through all the material, and I cannot wait to start my next module!

it's a opportunity to know more about IT fundamentals and key words that we might encounter in our daily life or even doing some refresh for what we already know.

Good Experience knowledge for all beginners from any background. So COURSERA is an online tools or mediator who can help people like me. A big THANK YOU COURSERA.

excelente curso he aprendido cosas que no sabia , gracias a todos los profesores de Google por su tiempo y dedicación a que nosotros aprendamos ,, gracias gracias

I found this introduction to the fundamentals to be very clear, concise, and easy to understand. I feel that I have a firm understanding of the basics. Thank you!

I think I have learned the fundamentals of IT Support and I would like to continue building those fundamentals as well as leveling up to a more, creative content.

It was a nice experience and I really Learnt a lot. I have acquired skills that will help me in the future. Thank you Google. Thank you coursera. I am grateful.🙏

Awesome people chosen to lead each module throughout each week. I'm so excited to learn more after learning just the fundamentals of technical support. Thank you!

i appreciate all that i have learnt from IT Technical Support Fundamentals. its a skill i didn't know much about. i duly appreciate and cant wait to put it to use

Really Great Course!

Great way to start the process of learning about all aspects of IT, and the impact you can have on the world in your career and personal life!