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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

KD

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I am having issues with the Qwik Lab and can not get a response so I can finish the course.please can someone help me as now for what ever reason when I tried to figure out what to do now I am blocked

JB

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I enjoyed all the presenters of the videos, they really took their time to get me involved and explained all the content clearly. I also enjoyed the videos that talked about current and future trends.

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4276 - 4300 of 10,000 Reviews for Technical Support Fundamentals

By Sternas H

Jul 26, 2020

This course was very helpful, and it was very good, spically their team support, and questions or anything you want, someone will come and help you just in second

By Shubhadeep M

Jul 12, 2020

A well presented course that helped me a lot in getting into completion. The graded assessments are also guided but bit tricky. Than you Coursera for this course.

By Yazhini _

Jul 5, 2020

if you are choosing this course ....give yourself a pat that you did really a good job..its really worth of your time and you will learn a lot about the computers

By Ismail G

May 26, 2020

It's easy and understandable to achieve this course. I like all instructors they were amazing! Keep up guys!! When I was watching them I did not get bored at all.

By Andre O

May 19, 2020

I really enjoyed this course to the depth of my soul and already excited to take the next course. Thank you for clear and concise instructions and for everything.

By Cameron L

Apr 25, 2020

Great start to diving in deeper for anyone looking into the tech field! General history, basic networking concepts, and composition of a computer are all covered.

By Barkat A E

Apr 24, 2020

It was an awesome learning experience, which has motivated me to go for deep learning in IT field, it’s truly a good course to gain basics of computer technology.

By Daniel C

Apr 21, 2020

This course is amazing for teaching you what you need to know in the fundamentals of IT and laying the groundwork for even more interesting knowledge that awaits!

By Murlene F

Apr 8, 2020

I had an awesome time learning some new stuff and refresh my knowledge on some of the things I learned a while back, I am ready for the next step in this journey.

By LeRoy L

Mar 31, 2020

The Technical Support Fundamental course does a great job providing all the basic tools, skills and knowledge i need to get started with confidence in an IT role.

By sreekanth b

Mar 18, 2020

i found great oppurtunities by earning this certificate. and i am interested in doing more courses from coursera and google which can open a door to the IT world.

By Brian S

Jan 20, 2020

Very Practical introduction to technology support. all the basic skills and knowledge were covered especially when it came to customer service and troubleshooting

By Vipul K M

Jan 13, 2020

Every Lecture of this course is well made. completing assignments using google cloud is the awesome part. quizzes cover the syllabus that is taught in this course

By Justin H

Nov 19, 2019

Interesting. The remote desktop stuff was a challenge. I learned more than I was expecting. Finished the Technical Support Fundamentals section in about 10 hours.

By P B P R

Nov 7, 2019

This course is awesome and people can learn many things from this course and the teachings are soo good, very understandable, thank you very much for teaching me.

By Chinonso E

Sep 24, 2019

I love this course so much, it's really opened a wider door to the world of information technology, i am so in for the next challenge, learning here is made easy.

By Evan M B

Jul 24, 2019

I thought the course was very well put together. The instructors were good at explaining things in ways I could understand. I look forward to taking more courses!

By Josh D

Mar 14, 2019

Very in depth, loved the section on Binary. I learned a bit from the ASCII tables and learning how to write that in binary. Loved it... Great Learning Experience.

By Karen H

Mar 29, 2018

Well paced! very good course, for me, a beginner computer tech. I am finally learning the correct way to become an IT Technician, instead of thru trial and error.

By yuri z

Aug 24, 2023

Having completed a very similar course from IBM, The IT Support Professional Certificate, Google's so far has been delivered in a very fresh and engaging format.

By Jose D S

Jun 22, 2023

Not only would we have been nothing without you, but with all the people who were around us from the beginning. Some continue to this day... Thank you very much!

By Dave B

Jan 20, 2023

Excellent course, while my experience level is 30 plus years, I still learned some. I have several Instructor Level Certifications and found this very valuable.

By Jorge S

Dec 12, 2022

Muchas gracias, este curso ha sido de gran avance para mi en cuanto a conocimiento básico, estoy emocionado y muy contento, epero con ansias el siguiente módulo.

By Asia D

Oct 29, 2022

I think this is a great introductory course, not just for people who want to work in IT Support, but for people who are would be interested in learning about IT.

By Rob P

Oct 20, 2022

Fun, informative, and friendly teachers are the reasons I would recommend this course to anyone interested in getting their foot in the door of the world of IT.