Chevron Left
Back to Technical Support Fundamentals

Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

SS

Invalid date

While not exactly perfect, it is an outstanding course to get introduced to IT support along with great samples of issues one may come across, along with great hands on practice via a virtual machine.

JC

Invalid date

Very informative and easy to understand for beginners like me. Kudos to the team who made this course possible and a very big thank you to all the instructors who share their time and knowledge to us.

Filter by:

2301 - 2325 of 10,000 Reviews for Technical Support Fundamentals

By Harshil P

Oct 1, 2023

It was a very nice course that gives a brief information of all technical fundamentals of computer that are to taught in future courses. It as very informative and useful for beginners and had very nice quiz and labs to perform

By Shabbir A

Sep 11, 2023

Thanks to all my Instructors who explained even the most difficult and complicated parts in very simple and easy ways.It's an exellent course and it will definitely be of great benefit to me in starting my proffessional carrer.

By Jr J H

Feb 16, 2023

Very good and helpful resources to learn all about the technical support fundamentals. Would highly recommend for entry level as IT specialist. You'll learn ton of information. Just to be sure to take notes and learn vocabulary

By 庞倩瑜

Oct 23, 2022

Perfect course for beginners who pursue a career in IT industry. After taking this course, I can understand 90% of content when I am reading technical article and the terms in the related discussion. Very practical and useful.

By John A

Sep 24, 2022

This course is easy to understand for beginners and IT professionals who may want to update their knowledge on fundamentals. The knowledge is surely going to be a great deal for my next role. Instructors are well knowlegeable.

By Cory

Nov 22, 2021

This was the perfect course to "refresh" my brain, getting ready to tackle the harder stuff. I've been in IT for over 20 years, but like all things it can get stagnant - and I'm looking to move up. Thanks for the material!!!!

By Jovan A

Aug 16, 2021

I absolutely loved and enjoyed this course. I did not think I would learn anything new, but I was wrong. The videos, additional readings, examples, and exams all provided valuable content that I will apply in the near future.

By Deleted A

Jan 8, 2021

good course, a good summary of everything an IT support specialist should consider especially the way in which problems should be approached and the questions that should be asked of the person presenting the problem. Thank you

By Michelle0423

Dec 23, 2020

I really enjoyed learning the fundamentals of IT support. What each component is and it's function and why. I am excited to continue learning and growing as I embark on elevating my career path into the wonderful world if IT.

By Wilmer A B Z

Jun 22, 2020

I have taken other courses before, but I have to say it, this was by far one on of the most encouraging and well prepare training program, I am very glad and very satisfy with everything I learned and I learned a lot.

thank you!

By AVINASH A

May 16, 2020

SUCH A WONDERFUL COURSE .REALLY LOVED THE EXPERIENCE AND THEIR SUCCESS STORIES IN THE IT SUPPORT SPECIALIST.THE MOST IMPORTANT PART TAKEN BY THE INSTRUCTOR UNDER CUSTOMER SERVICE AND DOCUMENTATION IS AWESOME!!!! REALLY LOVED IT

By Craig S

Jan 3, 2020

For my first on-line course, this has been a great experience! The presenters, the content and the connectivity gained through this course has been a great tool of skill and encouragement in pursuit of my goals in the IT world!

By Ann

Apr 1, 2018

This class is taught brilliantly to help me, a beginner, really understand and enjoy the lessons. The course has become very addictive. I can't wait to finish the entire course and obtain my certification and continue learning!

By Sean N

Apr 7, 2024

I am in NPower for IT certifications, but this course added layers of complexity while providing understanding through lab work. I am very happy with the outcome of this course, for course 1, and grateful for the opportunity.

By Adersh U K

Oct 27, 2023

Amazing course. You will get exposure to basic and even advanced. Being a CS graduate, I myself found many things new to me. Definately, I recommend this course for someone looking to make an amazing career in the world of IT.

By Muhammad Z

Jan 1, 2023

Great experience learned a lot from this course. I hope that I can implement all the knowledge I learn from this course in my practical life and get started with an IT career. Thanks to all the teachers who taught this course.

By Shamim

Sep 6, 2022

It was totaly insane journey. Thanks google to give me chance to learn from your valuable stuff. I was really impressive to hear that many stuff at google have not IT degree but still they did great! I was really inspired me.

By Paul B

Sep 20, 2021

The course was fantastic! I learned way more than I ever expected. The fact that I was able to complete the course from the comfort of my own home was incredible! I look forward to taking more courses and furthering my career.

By Jennifer R

Sep 15, 2021

I think this is a great computer boot camp to learn and understand the fundamentals of computing. I would recommend this course to anyone interested in learning about computers, or that is interested in a career in computers.

By Christian Z

Jul 8, 2021

Great course to start your IT education with. It has very good instructors / teachers, easy to follow, inspiring and takes the student seriously but delivers an entertaining and educational summery of the basics of IT Support.

By Dino K

Jul 5, 2021

I worked in IT customer service for 2 years, so a lot of the content here was already very familiar to me. The course touches on all important aspects of IT that a novice should know. I highly recommend this course to everyone

By John D

Apr 17, 2021

Course was great, I enjoyed it! The only thing I would change is to be able to have the ability to download the supplemental readings from the course page instead of having to open another tab and bookmark the page or website.

By Destin G

Apr 12, 2021

I have learnt a lot from this great course. Anything from life lessons to IT information that I can apply to the future, this whole course has made my outlook positivity different on life and has inspired growth into my brain.

By Kevin F

Mar 1, 2021

What I appreciate this course is the fact that there were some things that I had forgotten, but with this class, I remembered. Plus, learning some basic Linux. So I am looking forward to the next courses that I will be taking.

By Albert Y

Nov 17, 2020

The structure and content of this course is amazing. You get to learn at a considerable pace and its entry level is very low such that anyone who is interested in IT can take up this course and gain a huge amount of knowledge.