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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

SS

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While not exactly perfect, it is an outstanding course to get introduced to IT support along with great samples of issues one may come across, along with great hands on practice via a virtual machine.

JC

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Very informative and easy to understand for beginners like me. Kudos to the team who made this course possible and a very big thank you to all the instructors who share their time and knowledge to us.

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2326 - 2350 of 10,000 Reviews for Technical Support Fundamentals

By Jasmine N

Nov 8, 2020

I really love the course you will learn a lot and it will provide you not just a great learning experience but a great deal of encouragement to pursue your dreams and your goals. It was a great experience and totally worth it.

By Kfir Y

Nov 6, 2020

Great course for a beginner, gives a hands-on approach and just enough information to get started.

Must try methods at home and repeat in-order to grasp the working methodology.

Indeed donates vital knowledge for the Comptia A+.

By Manish S

Jul 18, 2020

I am totally satisfied with this course and how the tutor explained the lesson. The instant quiz which comes while watching the video is so useful to understand and remember the term in the future. So I rate this course 5/5 :)

By EDUARDO J H O

Jul 1, 2020

Recomendable totalmente, si estas en blanco, es una gran opción; si tienes conocimientos previos te ayudará a reforzarlos y si tienes conocimientos avanzados, te enseñará una manera de enseñar y explicar procesos tecnológicos.

By Debangana G

May 30, 2020

This is a wonderful IT course, I have enjoyed this course very much and it's full of struggle interesting and informative course through Coursera and thanks to Google for this amazing opportunity and also thankful to Coursera.

By MICHAEL E

Apr 26, 2020

All the class session are great, and most importantly the instructors are superb and communicate every clearly for anyone to understand. I love this course and it has create the foundation of my goal in becoming an IT engineer

By Idrissa G

Apr 22, 2020

Wow !! this is my first step to this journey .I had fun and i loved it .I will take more classes .

I would like to thank the people that created this platform and all the instructors .Oh my god !! instructors you re marvelous .

By Franck K

Jul 29, 2019

Great course, highly recommend for people new in the field like Me. I hope to be a success story so I can also share my experience. Excellent and enthusiastic group of teacher who motivate you on wanted to learn more and more.

By Kyle A

Sep 17, 2018

This course provides an excellent opportunity for anyone interested. I believe that even if an individual did not pursue a career in IT that they would be able to find some practical use for the information learned elsewhere.

By Junior S

Jun 26, 2018

This course was very well organized and presented. More certificate courses like this need to be offered by other companies out there! Looking forward to finishing my other courses to earn my Google Professional IT Certificate

By Ian S

Mar 13, 2018

This was a wonderful course to begin with. I am a computer/technology hobbyist and loved the history lessons. I was particularly interested in the TCP/IP 5-layer model. I finally know what all of those abbreviations stand for!

By Keoni K

Apr 18, 2024

Great beginners course! Or in my case a great second step in a long forgotten path. Easy to follow instructions and would recommend to friends that might want to give the IT field another shot. So far a very great experience.

By Siyolise N

Mar 7, 2024

I enjoyed all the modules in the course. And the lecture videos and overall study content were quite informative and easy to navigate around. The was not a dull moment during the time I spent learning the fundamentals in IT.

By janice T

Mar 8, 2023

This course is really helpful especially in my case im not a tech person. But with this course i learn a lot. thank you to all my instructors/ prof. I really recommend Coursera for those who want to explore more learnings..

By Mark I M

Dec 10, 2022

I learned many things in this course specially in troubleshooting and tips in providing good customer service to clients. I hope my pending financial aid for the next course will be approved to continue my learning. Thank you

By Cindya C

Nov 16, 2022

I love the course, the first 2 weeks were easy because I already have some knowledge but then it got challenging and I loved that. I enjoyed the journey and learning something new. I am extremely excited for this new journey.

By Roger J B

Jul 8, 2022

I really enjoyed this course it opened my eye's to the future, I'm 54 and never really knew what I wanted to do. But now i can see myself in a support role, with the support of God and my wife. I can't wait to see whats next.

By Gerder A K

Jan 17, 2022

This is a great course. I am so glad that this course can let me learn at my own pace because I want to earn this certification so bad to really be proud of my self in achieving who I always waned to be. Thank you Coursera.

By Imad G

Oct 12, 2021

It is very nice to start from the basic, for me as a new to the IT world , I found it fun and useful, looking forward to learn more and get a great opportunity to get a nice job which also probably will teach me more and more

By Hashir A

Oct 2, 2021

Every thing is perfectly designed the only thing which I don't like is the windows VM machine service either it has to be stopped or improve performance it waste my lots of time in performing tasks due to very poor slow speed

By isabella M

Jul 23, 2021

This was the best courses I have ever taken. Very detailed and professionally done.

Coursera is the best way to gain valuable knowledge about any course. If your looking for a career change Coursera is the best way to go.

By Pablo F

Jun 10, 2021

This is a very informative course. Content, quizzes, and assignments are top quality. The learning platform of Coursera is easy to use. You can go back to things as many times as you need to.

Overall, this course is excellent!

By Prashanth M P

Mar 16, 2021

Nicely designed course with good lab exercises. Happy to take up and complete this course. It was more interactive than any other course i have taken so far. Excellent and thanks Coursera for this opportunity you provided me.

By Muhammad S

Mar 14, 2021

To be honest, this course is the perfect go-to if you are looking for easy-to-learn, well-explained and demonstrated course to hone skills in the field of IT regardless of the background you are coming from. 100% RECOMMENDED!

By mochi b

Jan 15, 2021

I think I have learned so much learning these courses about the IT field. Why because I am interested in working for the field. Technology is future and just about everywhere in the world, everyone uses it every way they can.