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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

JC

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Very informative and easy to understand for beginners like me. Kudos to the team who made this course possible and a very big thank you to all the instructors who share their time and knowledge to us.

TP

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This course was a friendly and educational start to the certificate, I will recommend this to anyone either looking to develop skills in IT or if they just want to gather more skills for personal use.

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2351 - 2375 of 10,000 Reviews for Technical Support Fundamentals

By Tan S L J

Sep 21, 2020

Great course with very good explanations and informative and educational videos. It makes digesting so much information much more palatable and breaks complicated concepts down into bite sized pieces for easier understanding.

By Lewis D

Sep 18, 2020

Its a very interesting course made easy and available to those who are interested in career change.How to get it graded does it mean after i complete five of the coursera courses that is when i will have a graded certificate.

By JESSE L

Aug 26, 2020

I learned so much with having no previous experience. I was very hesitant of taking an online course, this being my first time and all. But I have to say that it was a great experience and I cant wait to continue my courses.

By Godwin A

Aug 18, 2020

This a very good course that I'll entreat everyone to take as it gives the basic understanding of how computer tools work. I believe its essential for everyone who makes use of computer devices in their day-to- day activities

By Kimberly D M

Aug 14, 2020

Very informative certification courses and the instructors were all very professional but also very engaging! Fun, from the start, so much so I finished it all in 5 days because I was enjoying everything so much. Thank you!

By George F

Aug 6, 2020

This course cover the basic into the IT Industry, however for someone with zero knowledge into the field, it was very informative and educational. Thank you Google and Coursera for this and looking forward to my next courses.

By Godfrey V

Aug 2, 2020

This course was excellent. I honestly feel like I could help fix someone computer right now. I know I have a lot more to learn, but the mixture of lecture and hands on projects, have made me extremely confident in my skill.

By Aaron T

Jul 22, 2020

I really enjoyed learning new material in the field of IT. The instructors were very good in their explanations and left little room for confusion or questions. I'm excited to press on through the next courses of the program.

By Pamela S

Jul 19, 2020

You all have developed a treat introductory course. What I appreciated the most, however, was getting to know your personal stories. The drive, the ambition, the curiosity -- it's all very inspirational in an empowering way.

By Nathan P S

Jul 14, 2020

For an introductory course, it was extremely well done. It touched on a lot of subjects without overburdening the student with too much detail in any one area. Just a taste so the student could get a feel for the information.

By Omkar S

Jul 12, 2020

It was an amazing experience to learn from such great hardworking and successful individuals. looking forward to complete all the 4 remaining courses and enter into this amazing field filled with information and technologies.

By Brian P

Oct 13, 2019

I just finished the first week and this course is amazing so far. The instructors seem very friendly and very easy to follow and understand. I truly look forward to finishing this course and taking many more through Coursera.

By Marian

Mar 21, 2018

This first intro to IT is very welcoming. I thought my lack of IT skills would be problematic. Luckily the course designers created an inclusive environment. It was easy for a novice like me to make the leap into learning.

By Ann L

Sep 18, 2023

This was a very insightful and broad course. I learned more than I expected.

The courses were broken down into easy bits, so they were easy to understand and assimilate

Thank you to both Google and Coursera for this package.

By William K

May 15, 2023

It is a quick and bit sized lesson plan that makes it super simple to use. I was able to complete this course in about a week. The videos and reading are informative and break everything down for you so its easy to remember.

By Ashraf Y

Dec 25, 2022

This is an extremely easy course. If you have the basics and you took a course at university, then this should be a breeze. You can easily finish a week in a day if you dedicate 1.5 hours to the course. Best of luck brother.

By SAYAN H

Nov 9, 2022

The course content was amazing and as it was beginner friendly, the instructors were good enough to teach us the topics. I want to suggest the course to anyone who want to grow their career as a Technical Support Specialist.

By Joelene P

Oct 11, 2021

I consider myself to be tech savvy so I was surprised that there were a lot of interesting things I didn't know about the tech world that I took from this class. The material was presented in a relatable and interesting way.

By Kelly L

Aug 26, 2021

I really enjoyed the course it was very insightful yet clear and easy to understand. I think the actual online computer practice was vital to putting the pieces together. I really enjoyed it and I will continue the program.

By John G

May 8, 2021

I already knew most of this stuff, so this course was easy for me. But, there was enough that I didn't know to make it interesting. This is great beginner information, about the background of computing, and how it all works.

By K L

May 4, 2021

Breaks complicated realities into small digestible pieces of information so that even those that are unfamiliar with computers and computer systems can gain insight and knowledge into the complex nature of the digital world.

By Kendra L

Feb 25, 2021

The way they have this course set up makes it very easy to learn and to finish on your own time. I love the way the certificate is broken down into sections that are 5-8 weeks at a time, giving myself small goals to achieve.

By Melissa W

Jan 12, 2021

If I could give this course 4.5 stars I would, only for the fact that the Operating Systems section moved a bit quick to keep up. Otherwise everything was easily presented and explained, and I enjoyed learning more about IT.

By John B

Dec 24, 2020

Very informative for me. I would recommend this course to anyone that does not have any prior experience with IT. I have learned a lot and the lab work was my favorite part because it was hands on. Google did an amazing job.

By Rosario L

Nov 22, 2020

Fue un reto para mí, porque la tecnología no es algo a lo que estoy acostumbrano, no más allá del uso diario. Creo que aprendí muchas cosas interesantes y estoy dispuesta a seguir esforzandome para conocer más de estos temas