It was a really great refresher for some things I already knew, and a little challenging for the "Networking" portion because I am not too comfortable with Networking. I look forward to continuing onto my Course 2 and more.

Very good course. I work as operations manager and manage customer support centre so I decided to look into this course to see if there is anything I should improve in my team. I really love the way the course is presented.

Overall, the course was instructional and informative while remaining easy to follow. There were nuggets of information seemingly at every turn and this left me encouraged and excited to move forward with the next courses.

I enjoyed this course and looking forward to learn more. It was very interactive and relevant so there wasn't a dull moment and the real life scenarios of how the tutors started in the IT field was very motivating for me.

Excelente curso! Dá uma excelente introdução a vários aspectos do Suporte de TI. A didática é ótima, e a ideia de você ter um prazo para concluir cada semana do curso é um incentivo a mais para manter o ritmo. Recomendo!!!

Really helped me get a solid foundation on a lot of IT fundamentals. Instructions were clear and concise when they needed to be and detailed when further explanation was required. Instructors were friendly and professional

Very user-friendly with a simplicity to understand the content provided in smaller bites so it is easier to digest. Also, the instructors are engaging, making you look forward to seeing each of them again in later modules.

I am really impressed with the material used in this course and the information you've shared it with us it is really another level of education.

I've got more many course online and in campus but I would say this is GOOGLE

Starting is difficult but once you find your inner motivation, you can ride that wave and reach your goals.

This course is the start of something great for my career!

Thank you, Google, and Coursera for making this possible!

Really well balanced, and easy to follow lessons. Delivered by relatable and fun instructors. Anyone with a passion for computers and technology should take this course. I would 100% recommend to a friend or family member.

Muy buen curso lleno de experiencia compartida por parte de los instructores así como conocimientos importantes necesarios para trabajar en el mundo tecnológico como especialista de soporte TI, muchas gracias por todo. :)

I remembered a lot from my life and learned a lot for myself, got new skills and revealed my mistakes, I learned a new blog thanks to you and it was super, I am glad that you are doing for all of us. I wish you great luck.

This was a great introduction into this course. Lot's of subjects were covered, but only really on the surface level. I'm definitely looking forward to doing a deep dive into some of these subjects in the upcoming modules.

I.T. Support is the most sought-after job role in the globe - and Google has done one heck of a job of putting this course together. What particularly blows me away is the practical aspect of the course. I totally love it!

This is the best course I find on the internet to learn about these topics. Mentors explained the things so beautifully that the bits of knowledge get imprinted on the brain. thank you mentors and google for creating this.

Really glad I started this, I was on the path to becoming a Web Developer and have since decided to focus my interests in IT. This course really opened my eyes to what I want to become in my role with computers. thank you.

I'm proud of myself after achieving this course there were few pieces of information that I knew it but I refresh them after this course and I learned many new things I will always come back to it to check this information

Great course for everyone, because you don't need any IT background to start it. You may only need the English language to start this great course. I will keep going until I get Google IT Support Professional Certificate .

Very informative on the basic knowledge needed to pursue I.T.

I have enjoyed every bit of this I have learned how to build a computer, and a multitude of information that will help me pursue this certification to the end.

This course taught me a lot about IT support's technical and interpersonal aspects. It really piqued and supported my interest in IT, I can't wait to continue learning with the other courses within the IT support field!

Square radio buttons equal multiple answers to questions that don't specifically state they require multiple answers. Circle radio buttons equal questions with only one answer. Once I noticed that the quizzes were easier.

The explanations in forms of videos and having scripts under them help a lot! Very well explained in a matter that somebody who is entirely new to the field can understand! Very great use of analogies! Thank you so much!

Excellent Course. The information is clear and concise and the instructors were great. Coursera is intuitive and easy to use. I really enjoyed this course and look foward to learning more. Thank you to everyone involved!

Loved the whole course, they explain things in a way thats easy to understand. I'm truly grateful for this chance to better myself and gain more knoledge and understanding in the IT field. i cant wait to work for Google!!

I loved this course. It has reinvigorated my passion for wanting to grow with IT. Technology has been with me since I was a child, and everyone that knows me KNOWS I should have done this ages ago. Better late than never!