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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,138 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

RK

Sep 12, 2020

Great course! Good start for any IT career. I love the fact that there are no pre-requisites required to enroll. Not even a high school diploma needed just your willingness to learn. Thank you Google!

SA

Jan 19, 2021

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am excite to start the next course!

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3701 - 3725 of 10,000 Reviews for Technical Support Fundamentals

By Alma R

Aug 31, 2020

Súper, te anima a seguir aprendiendo es sencillo a pesar de no tener ninguna experiencia como IT specialist pude comprender todo lo que nos presentan de forma clara y práctica.

By Glen W

Aug 20, 2020

It was a good overview of the role and duties of an IT Support Specialist as well as some basic, fundamental knowledge regarding the world of computers and internet technology.

By TOOCHUKWU O

Aug 16, 2020

A fantastic high-level introduction into the world of IT support and IT in general. Easy to follow and understand. Recommended for anyone interested in pursuing a career in IT.

By Jamie L

Aug 8, 2020

A superb course, well crafted and presented. I would highly recommend this course for people wanting to get a firm understanding of IT and the role of an IT Support Technician.

By Arib A

Jul 6, 2020

In-depth, sophisticated and really easy to learn for any lay-man or college goers. This course is a must have for anyone who wants to kick-start their career in Computer Field.

By Chalana D

Jun 28, 2020

I could learn a lot of technical things as well as soft skills through this course, and also every explanation are very simple and easy to understand. Amazing course love it :)

By Agatha O

May 24, 2020

It was a really interesting experience, learning more about the complex nature of technology, finding out that it isn't so complex after all as long as you are willing to learn

By Jermaine D

May 13, 2020

This is a great course to take when getting in to IT career. I love everything I have learned with great instructors and looking forward to start another course and learn more.

By Daniel S

May 4, 2020

This is an awesome course by Google. I was looking for a way to get into IT and Google helped big time. I am so grateful to Google fro helping people like me. Thank you Google.

By Shradha

Apr 28, 2020

It was good experience in this course. The best teachers that I have ever had. The lesson videos were interesting. And yeah , I enjoyed the things as well as learned the things

By Umer B S

Mar 31, 2020

Amazing course. I knew a lot of things already but this course helped me to go deeper in the information. I will definitely recommend this course to others. Thank you Coursera!

By Blaine M G

Mar 16, 2020

It is obvious that considerable thought went into designing this course and the videos. I feel that I was was able to understand the main concepts without feeling overwhelmed.

By Samantha S

Aug 13, 2019

The course was actually pretty easy to get through. I managed to finish it within three days. Definitely recommend it for those interested in IT, but don't know where to start.

By Justin N

Feb 23, 2019

Excellent course that covers the fundamentals of the IT field. If you're new, this is a good introduction. If you're experienced, this is easy to breeze through as a refresher.

By Shrikant W

Aug 18, 2018

I have just started the course and till now it is looking very informative and easy to understand. thanks to Google for providing such a productive course for learners like me.

By Kotenko D

Aug 9, 2024

The only real downside I could think of during the course was a bit of outdated info, but honestly it's probably for the best, since that info is still used in the modern day.

By Diego S

Mar 21, 2024

Excelente, si bien yo ya tenía todos los conocimientos de base, me sorprendió que alguien pudiera condensar años de formación en un curso tan claro y breve. Super recomendable

By suhan k

Mar 1, 2024

it was so helpful,got to learn many things ,,looking forwad to more oppurtunnities to learn if financial aids application is applied .I really want to learn and get a good job

By Rebecca n

Oct 20, 2023

Materials are very straight forward, and clear to understand! the mini quizzes at the end of each module, are great to test what we've learned, up to that point. Thank you.

By Mohammad I

May 3, 2023

Wonderful introduction to IT with great instructors that take you through what IT is about and how to start preparing yourself in the right direction to succeed in this field.

By Gloria I

Mar 8, 2023

I really want to appreciate Google for this training. The trainers are eloquent and the training as well as materials are easy to understand. Kudos and keep up the great work.

By karenuk1

Feb 22, 2023

The experts were clear to understand without rushing their speech. Also grateful for the transcript which I can go over to remind myself and understand the subject. Thank you!

By Aiša B

May 21, 2022

It wasa very useful, super fun and motivational. I learned new things, confirmed previous acknowledgments and had a great fun. Thanks to all people included in this education.

By Daisy S

Mar 14, 2022

Everything in this course section is explained really well and in a way thats easy to understand. I feel extremely comfotrable moving on to the next section. Really well done.

By Ashley F

Feb 28, 2022

This course was not only informative and educational, but it was also a lot of fun. It was a great way to get us thinking outside of the box when it comes to troubleshooting.