Chevron Left
Back to Technical Support Fundamentals

Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,138 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

RK

Sep 12, 2020

Great course! Good start for any IT career. I love the fact that there are no pre-requisites required to enroll. Not even a high school diploma needed just your willingness to learn. Thank you Google!

SA

Jan 19, 2021

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am excite to start the next course!

Filter by:

3801 - 3825 of 10,000 Reviews for Technical Support Fundamentals

By Purushothaman B

Feb 2, 2023

Excellent Course but they want to teach us more details this is enough but some of them needed detailed learning to understand. So please give here onwards explicit teaching

By Alex A

Aug 11, 2022

Teaches you a ton of info you need to know when looking to enter the IT sector, though some of the less computer savy may find this course a bit hard to understand at first.

By Julian P

Jun 9, 2022

A fantastic course that will help you to learn IT support fundementals. Videos are informative and the labs give you great hands on experience with common support scenarios.

By R. S

Dec 22, 2021

Great start to the world of IT Technical Support world. The course contained a host of topics that kept me locked in and excited about. I'm looking forward to learning more.

By Hakeem F

Aug 27, 2021

This course is incredible and a great way to refresh your knowledge if you have not done IT in awhile. And great for those that are interested, Not too much, not too little.

By deni s

Jul 23, 2021

thank you for all the material that has been given here, I learned a lot about many things and added my insight and knowledge, hopefully it can be used in the world of work.

By Kevin A

Jul 21, 2021

Great course for people just starting out, like myself. I didn't know much of anything about how a computer works before this course, now I can build one from the ground up!

By THERESA R S

Jul 15, 2021

this course was a wonderful jumping off point for a beginner like myself, I look forward to exploring more courses and gaining a greater understanding for how computers work

By Ben J A

Mar 17, 2021

It may be titled "fundamentals" but it is so rich for experienced professionals too, as a refresher. Presentations and resources are on point. Thank you Google and Coursera.

By Kasey P

Feb 15, 2021

This was a very engaging course with a lot of basic information about the industry as a whole. This course alone is worth the money it costs, and there is lots more to come!

By Austin M

Feb 8, 2021

This course is a sign of great things ahead in the Google IT Certification Course and I'm excited for what is next to come. The teachers are very articulate and resourceful.

By Kervin F

Dec 30, 2020

Instructions were easy to follow, although the some of the exam questions were tricky i was still able to pass most on the first go and redo some to attain 100%. Thumbs Up!!

By Tarek S

Dec 24, 2020

Before this course, I thought that I have enough information about IT tricks but it was not true and I really recommend it and I enjoyed learning with such a great googlers.

By David B

Dec 8, 2020

This course was a great introduction to IT. I would highly recommend it to anyone that wanted to persue a career in the computer technology as an introduction to the field.

By Joseph F

Oct 30, 2020

great course very detailed. Great tech support for the Linux cloud app when it breaks lol an IT tech for and IT tech. Bonzai! Just honor the journey you still have value :-)

By Oscar E J

Sep 9, 2020

super clear and informative. I appreciate that it wasn't repetitive. I also love how clear things are laid out for you. I am really looking forward to the following courses.

By Carl C

Sep 7, 2020

This is a fantastic course if you are looking to get into the IT field. I've many things, skills such as RDP and often I learned in detailed more about everyday items I use.

By Silas P

Aug 27, 2020

I am very grateful to learn all the IT support modules offered by Google, I understand that there is a huge open field for many opportunities to come. Thanks for everything.

By Drew H

Jul 28, 2020

I loved the course!! I really enjoyed how the teachers explained the technology information and gave examples on how/when you will need to use them in real world situations.

By Kristian S

May 28, 2020

a great intro. i never knew I could learn so much in such a short period. also I was able to clarify my own misunderstandings. turns out I had no idea what an IP address was

By Nahid M

May 8, 2020

I would say, learner, should never stop learning and should never say they have had enough. That was a great initiative and course from Googler. Thanks to my course mentors.

By Raluan A B

May 5, 2020

It is great to finish this course and improve my knowledge about IT. It was a remarkable time and effort to get all this information related, I really recommend this course.

By Mehul P

Apr 16, 2020

Enjoyed my first Google Course! Really appreciated the clearity this course offered from an industry leader and their expectations for a great Technical Support Foundation!

By Abdulmajid M Y

Nov 9, 2019

Finally i learnt alot in this course and the most amazing part of the course is using Remote Desktop and Qwiklabs thank to google and coursera and thank to my friend Raham..

By Siddhant G

Oct 7, 2019

Its a really great course for starting your IT career or brushing up your fundamentals. Thank you Coursera for the opportunity. Instructors were great throughout the course.