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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,138 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

RK

Sep 12, 2020

Great course! Good start for any IT career. I love the fact that there are no pre-requisites required to enroll. Not even a high school diploma needed just your willingness to learn. Thank you Google!

SA

Jan 19, 2021

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am excite to start the next course!

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3776 - 3800 of 10,000 Reviews for Technical Support Fundamentals

By Alexander K K Y

Oct 8, 2020

I never knew IT support was so much entailed. The course is rich packed with real world examples which makes everyone who takes this course job market ready. Thank you Google

By Lekeisha M J

Oct 2, 2020

This course was a great introduction into IT. It covers a broad range of subjects that draws you in and makes you want to learn more. I'm so excited to start the next course.

By A. W (

Sep 21, 2020

A really great course that covers the basics of IT and helps gives you the tools that you would need if you don't understand something so that it makes a lot of sense to you.

By Top G

Sep 17, 2020

I really liked this course. I has touched all the aspects of IT support job and is able to help all the aspiring individual to identify what they are best at and go after it.

By Lekshmi S

Sep 8, 2020

Its been an immensely insightful as well as interesting course. The instructors have been really great. I would ,without any second thoughts, jump into the next installment .

By Amanda S

Aug 17, 2020

The fundamentals explained in a way that kept me engaged for hours. The Google good quality that I expected. Definitely going to start course 2 of this Google Specialization.

By Micah L

Aug 7, 2020

Great course content on the background knowledge and information that I will need in the future. I was able to learn and clarify many concepts that I only vaguely understood.

By Jimmy G

Aug 5, 2020

I'm just starting my path to a new career and I'm very excited about technology and this IT Support course

was exciting, fun, and informative! Look forward to the next course!

By Ashish

Jul 24, 2020

Its actually Good. The students who want to be in field of Tech support should definitely take this course. it will enhance their skill to next level and will help to get job

By Patike K R

Jul 20, 2020

superb course for an student whois from non IT background they had explained a lot and am so happy in ending up this course with much knowledge . Thanks a lot for all tutour

By Dis E C B

Jul 19, 2020

Este es el curso inicial....te explican paso a paso como debes manejarr la plataforma y todos son super agradables en enseñar y contarnos sus experiencias...muchas gracias...

By Deleted A

May 15, 2020

The concepts are very clear to understand than our institution instructors's talks. That was a great course to understand about pc, internet, etc and how they work very well.

By Heath G

Apr 18, 2020

Very information and easy to follow. The only downfall I had was trying to run mobile and respond to the discussions, I'd receive an error. Can't wait to finish the course!

By Kyle M

Mar 15, 2020

This course covered all of the fundamentals that I've seen in the field. It was a good overview of the subjects that need to be studied in order to succeed in an IT position.

By Mikhail S

Mar 3, 2020

I perfectly structured my basic knowledge of information technology, computer technology and got acquainted with the initial skills of IT support. Great course for beginners.

By Rome M

Mar 3, 2020

Very thorough and easy to follow. Going at my own pace allows me the flexibility to work my day job and attend to my family matters. This is a very good learning experience.

By Matthew F

Jan 19, 2020

Super interesting and has helped me enormously to fill in some of the gaps in my knowledge about IT. Well-presented, well-explained and good practical examples. Great course.

By Luis M R

Oct 24, 2019

I really enjoyed this course, I have some unofficial experience through a lifelong love of tech so even though I was able to finish it faster than prescribed I learned a lot!

By Md G A

Oct 13, 2019

It was very interesting and fantastic to learn on coursera. Google managed and created the course very professionally. I have learnt so many thing from this course. Loved it!

By Nathaniel J W

Aug 16, 2019

Great content, and awesome hands on work really helps people like me that don't learn well with just reading about things I have to do them and that really helped. Thank you.

By Gina A

Mar 5, 2019

Easy to understand and the lessons are fun! Im a teacher and I think whoever design this class was probably a teacher too because this course is good for all type of learners

By Nora K

Jun 2, 2018

Clear, concise, split up into manageable bits. I never felt overloaded with information and the teachers all speak very clearly. I learnt a lot and am happy with this course!

By nancy m

Apr 8, 2018

I enjoyed the pace and how the lessons were presented in a concise and engaging way. Ive learned more in this first 6 weeks then a i have in some college university courses.

By Jaxon M

Apr 2, 2018

Great crash course on the fundamentals of Technical Support. I found most of the knowledge for myself was review, though it helped increase my confidence in my own knowledge.

By Eli B O

Oct 21, 2023

It was indeed an interesting session with all the instructors. They communicated effectively and made the course easy to understand. Thank you all for your time and efforts.