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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,138 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

RK

Sep 12, 2020

Great course! Good start for any IT career. I love the fact that there are no pre-requisites required to enroll. Not even a high school diploma needed just your willingness to learn. Thank you Google!

SA

Jan 19, 2021

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am excite to start the next course!

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3751 - 3775 of 10,000 Reviews for Technical Support Fundamentals

By Ulysses B

Dec 16, 2018

Great course! I have learned so much, and this course filled all of my knowledge gaps concerning the basics of IT fundamentals that I was missing, especially CLI and Linux OS.

By Jeffrey B

Aug 21, 2018

Very well done. Very well though out, entertaining useful, and very fun to watch and learn from these professionals and hear there stories. I have enjoyed every minute of it.

By Joseph L M

Apr 16, 2018

Even though it has been awhile since I had any type of computer training the study habits and the drive to learn quickly kicked in and I wanted to strive harder to learn more.

By Niya B

Apr 14, 2018

I learned a lot in this course and took thorough notes to look back on. I didn't even know anything about Linux until this course. And the binary numbers have fascinated me.

By Caitlin G

Mar 27, 2018

At first I was questionable if I was going to be able to take this course and understand it. So far course one, was exciting and fun. This course has definitely caught my eye.

By Kevin M K M

Mar 16, 2018

If you have no basics or completely new to computers this is a good place to start. Covers all the basics and then some, make sure you do read the given supplemental readings.

By Matthew P K

Feb 14, 2018

An excellent foundation and introduction to the IT industry. Course is laid out in a logical step-by-step manner. Instructors explain the material in easy-to-understand terms.

By Glory A

Aug 4, 2024

I would recommend this course to anyone looking to start a career in IT. It will help expand your knowledge on the various aspects of IT and help naviagate your career path.

By Marie L

Jan 18, 2024

Enjoyed this course! Dove deep into the internal aspects of computers and learned how to effectively help clients offering the best support. Cannot wait to continue learning!

By Favian A A

Dec 23, 2023

I went form knowing absolutely nothing about computers to how they work inside and out. I recommend this course to everyone. Technology doesn't have to be a mystery. Dive in!

By Juan C C

Apr 27, 2023

very good to understand the basics of how computers work and practice what you have learned, if you already know about it, it helps you to remember and understand new things.

By Eric W

Mar 26, 2023

Thank you for this learning platform. This is is the best IT support course I have taken in my life time. Excellent course materials, professional instructors and assessment.

By Musa G

Feb 15, 2023

It was an excellent course. Thank you very much to everyone who contributed. I would also like to thank the teams who approved my financial aid. I learned many useful topics.

By Alexis D

Sep 30, 2021

It truly amazes me that Google had put this together to help people like me pursue a further career. This course was very explanatory for people who have no experience in IT.

By Armina J

Sep 24, 2021

It covered the basics. But it would've been nicer if it was more in-depth. Anyway, I'm very grateful to have this course for free. Thanks to Coursera's Financial Aid program!

By Adrián P

Sep 4, 2021

Me encantó la parte de atención al cliente, muchas veces las empresas no se preocupan en esa parte y solo te mandan a la parte de asistencia técnica sin habilidades sociales.

By Romo L

Jul 9, 2021

I really like the short videos which kept me engage. Having someone explain and teach the course who are actually in the industry made it even more engaging and trustworthy.

By Robert B

May 5, 2021

Interesting stuff. I'm not sure I'd feel comfortable applying for a job as an IT support technician after this course alone, but I think it'll be good for what I want it for.

By Md. M R

Apr 20, 2021

I knew that completing my "Technical Support Fundamentals" course would allow me the opportunity to start a new career. Thanks Coursera and Google to give me the opportunity.

By Mohamed A

Mar 29, 2021

Its Really Nice Course and its Cover A good hits and Start from Begging For Any one Love to enter IT Filed

Thanks And i will Go to Another One :)

thanks All And GOod Luck All

By Barbara L G V M

Mar 22, 2021

Very good. I loved this course. It has the right amount of content for a beginner without getting too overwhelming. Thanks for the opportunity and for all information shared.

By NWAMAKA P I

Feb 26, 2021

I really enjoyed doing this course. I am very glad that a friend of mine sent me the link to register for it. The instructors were good in imparting knowledge. Kudos to them!

By Joetta S

Nov 21, 2020

I've wanted to learn more about how computers work and this course has been very interesting. It's touched on each part of the computer world and makes me want to learn more.

By Drixler

Nov 2, 2020

Awesome course! Good thing to start if you're not fluent in the field. Very friendly on those whose starting out and covered all the basics you needed. On to the next course!

By Mitchell R

Oct 14, 2020

The content is presented in a way that's very easy to follow so even if you have no prior knowledge of one or more subjects you won't feel as though you're in over your head.