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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,138 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

RK

Sep 12, 2020

Great course! Good start for any IT career. I love the fact that there are no pre-requisites required to enroll. Not even a high school diploma needed just your willingness to learn. Thank you Google!

SA

Jan 19, 2021

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am excite to start the next course!

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3901 - 3925 of 10,000 Reviews for Technical Support Fundamentals

By Elsa L P

Dec 23, 2018

A really useful course. Starts with the basics. Definitely recommend the course for anyone wanting to know more about computers, even if you don't plan on working with IT.

By Yoav K

Nov 16, 2018

Good class. This is a good introductory class for the IT world and it gave me even more appetite to take the following classes in order to complete the five parts program,

By Pheobe S

Jun 13, 2018

The Technical Support Fundamentals course gave me more knowledge than I expected to receive. It flowed very well from one week to the next, setting up for the next lesson.

By Michael C

Aug 12, 2023

There are a lot of interesting topics in this course. If you'd like to know more about computers, how to use them, and what makes them run, this is a good place to start.

By Kevin K

Mar 9, 2023

This course kept me on track. I liked how I could go back and review work I did and look up areas for further research later when additional circumstances permitted that.

By Nataliia B

Feb 23, 2023

Through the courses, I learned a lot about various aspects of IT support during my training, including troubleshooting, networking, operating systems, security, and more.

By Dinku H

Feb 21, 2023

It is really fundamental for IT support specialists. All Presentations are amazing. They are clear and on point. thanks a million for the tutorials and other supplements.

By Rachel L

Dec 5, 2022

In order to gain a base understanding for someone with very little knowledge this is a very well rounded course to place at side any anxieties and gain the skills needed.

By Barbara B

Sep 16, 2022

I love how the videos are short but impactful. I coulds sit through a whole hour or two and not realise because they are such short videos and you get time to understand

By JEMIMAH A

Aug 1, 2022

The best learning experience so far. Im happy i participated because I leant a lot and will definitely not stop learning. Thank you to Google and the Cousera Team! Cheers

By Giovanny M

Jun 29, 2022

ME HA GUSTADO MUCHO EL CURSO, SE LO RECOMIENDO A CUALQUIER PERSONA INTERESADO EN EL MUNDO DE LAS IT PARA QUE INICIE Y APRENDA LOS FUNDAMENTOS PARA SER UN BUEN PROFESIONAL

By Kristen G

Feb 22, 2022

Very informative. I really enjoyed this course. The interactive parts are fun and feel like I learned a lot. I do not have ANY background around this information. Thanks!

By Mornica E

Aug 16, 2021

a good beginner learning experience. I had some few bumps, I nearly gave up , and later learned my mistake. I am glad I took the chance to learn. I am ready to learn more

By ZOUAK A

Jul 12, 2021

I have a problem in my name in the certificate, it's wrong, even if it's right in my profile, i don't know where's the problem, and i hope that you can fix it, thank you!

By oryem c

Jun 9, 2021

the course was good. however little details were provided, since some people are beginners, they require more detail and i think google and coursera will improve on that.

By 4030 D V

Jun 4, 2021

It was really helpful to build my career in this stream. I'm new to this stream and have no idea about this stream. the way the instructors took the classes impressed me.

By Filipa L

May 22, 2021

As my first course on coursera, I have enjoyed undertaking this and have learnt a lot of valuable information that will help me when going into a career in IT. Thank you!

By Carole W

May 11, 2021

This course was not that bad it was kinda fun especially with all the fun and cool facts that i learned about computers as well as new tech information I learned as well!

By David G M

Apr 5, 2021

I feel this was some great content. Even after working in IT as a Support Specialist for 5 years I learned some things and and excited to see what the next course brings.

By Ahmad A

Feb 23, 2021

Love this course, even though I've studied most of this in college. It's a good refresher and even gives me new knowledge which I haven't heard before. Great work Google!

By Victor A G M

Feb 22, 2021

Amazing! Make me refresh a lot of It things and make understand that we are problem solvers and the value of the client's time and ours. Will keep learning until the end!

By Julius

Feb 17, 2021

This first course was amazing. Simply, helpful, and informative. I most definitely look forward to learning more for this Certificate and changing my life in the process.

By Zulfahmi

Feb 17, 2021

Overall a good course for beginner and intermediate. I got a little bit confused on calculating bits and bytes & also the fundamentals of computer like RAM, ROM, BUS, CPU

By Dominic S

Feb 15, 2021

Google always doing their best work! Thank you so much for this course and creating a system that really helps individuals looking to start or advance their career in IT.

By Ricardo R

Jan 12, 2021

I learned so much, in so little time, on my own time. I love the fact that all the lessons are straight to the point of the knowledge needed and not anything unnecessary.