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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,138 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

RK

Sep 12, 2020

Great course! Good start for any IT career. I love the fact that there are no pre-requisites required to enroll. Not even a high school diploma needed just your willingness to learn. Thank you Google!

SA

Jan 19, 2021

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am excite to start the next course!

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3826 - 3850 of 10,000 Reviews for Technical Support Fundamentals

By Nicole E

Feb 20, 2019

A solid review with some updated information and new knowledge for me. Well organized and presented. I enjoyed being able to test out of areas I already feel confident in.

By Lorena B

Aug 18, 2018

I enjoyed this program and I loved the videos especially. They were all very engaging and it makes me excited in moving forward in IT knowing I just completed my first step.

By Miguel A

Jul 25, 2018

I really enjoyed these modules and pacing is great for dropping in and out as time allows, you don't have to block off 2 hours of your time in order to get the full benefit.

By Christopher A

Apr 23, 2018

Great course for understanding the fundamentals to IT support and basics about computers. This includes everything from hardware, software, and even tech support techniques.

By Punyata “

Apr 9, 2018

I have nothing in the beginning, after this I am now joining and want to learn more.

The instructor he is really good, talking clearly to understand step by step.

Thanks a lot

By Mukesh K

Feb 17, 2024

Overall course experience, Skills and knowledge about world of IT after finishing Technical Support Fundamentals course. It is a great feeling. I'm motivated to learn more.

By Dana F

Oct 3, 2023

Very clear an easy to understand. Some of the content in Week 2 had too many analogies. I think being more straight forward would've been more beneficial for those lessons.

By Pritam B A

May 17, 2023

Awesome. I had experience in computer hardware and assembling. I was looking to test my experience. Thank you Google for the opportunity and the certificate for the course.

By Nadine G

Apr 13, 2023

Really great information and easy to understand. Love the input of the people at Google to help you to feel less scared to get into a new position. It's really nicely done!

By Kristen W

Sep 6, 2022

I honestly enjoyed how we went straight into it. No beating around the bush, straight into tests, figuring things out, and having a lot of resources there to help. LOVE IT!

By Thatoyaona L ( Y

Aug 13, 2022

I don like typing a lot of things but all i can say is this is the best opportunity ever,i wouldnt mind giving another go doing another course to further my qualifications

By Cristina S

May 23, 2022

Excellent entry into the IT field . Very well structured, organized and presented course. Engaging and fun, it opens your curiosity and keeps you interested and challanged.

By Md T R

Nov 3, 2021

It's a very important course to learn the Basic fundamental things about how a Computer works from pressing the Start button and use it till we Power off this machine .

By melina

Sep 27, 2021

Está bien explicado. Y son vídeos cortos para que no se haga intenso. Si hay algún tema en el que no profundizan te dejan los links donde puedes acceder a más información.

By Fadillah D A P

Sep 14, 2021

That was a good course. I learn so much about IT, and it more like remembering me with my course on campuss before pandemic. I hope this learn can benefit me on the future.

By MUHAMMAD S

Aug 24, 2021

A great, easy and good course for beginners in the field of information technology and a good boost to move forward in learning information technology until professionalism

By Quantina K

Aug 3, 2021

I really enjoyed this course! Great information and awesome videos along with presentations from each person involved with the course structure! Well done Google & Coursea!

By Aditya M

May 30, 2021

This was the best learning experience. So much learning with understanding. I would like to thank you Coursera for giving me knowledge that I want to continue my IT career.

By Robert S

May 26, 2021

This course seems very immersive for entry-level IT. Great job on the videos! The people giving the help through out the course really bring you in to keep wanting more IT.

By Bilandar A

Apr 29, 2021

I loved Google and its team, and the sincerity and energy of the employees. They motivated me well for my career.

Maybe I will join the Google family one day, why not :).

By Percy U

Feb 21, 2021

I really enjoyed this course. I'm so thankful this course and glad that I was given the opportunity to participate in this experience. I'm looking forward to learning more.

By Gabrielle M

Dec 9, 2020

A great course for those who have no idea what they want to do and try something new, different, and very hands on. I thank my dad to actually suggesting this course to me.

By Eileen A

Nov 13, 2020

I really recommend this course especially for those who are starting in IT or as a refresher course for those who haven't been active in this field for awhile, like myself.

By Perova N

Nov 4, 2020

Всем очень советую! Качественный , разносторонний курс!!! Все очень понятно и доступно, еще и проработка навыков в виртуальных лабораториях, просто удивительна. Рекомендую!

By Haroun K

Sep 18, 2020

Great organized courses from big experts, thank you Google for giving us the opportunity to learn such an important field (IT is the future) with a high quality of content.