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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,138 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

RK

Sep 12, 2020

Great course! Good start for any IT career. I love the fact that there are no pre-requisites required to enroll. Not even a high school diploma needed just your willingness to learn. Thank you Google!

SA

Jan 19, 2021

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am excite to start the next course!

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3851 - 3875 of 10,000 Reviews for Technical Support Fundamentals

By Malik M H

Sep 15, 2020

Çok değerli ve kaliteli birçok bilgi öğrendim, bu bilgiler ile kendimi daha fazla geliştirip daha fazlasını yapabileceğimi gördüm. Teşekkürler Google, Teşekkürler Coursera.

By John O I

Aug 31, 2020

THE COURSE IS EXPLANATORY AND SO BEGINNER FRIENDLY. THE INSTRUCTORS ARE EXCELLENT IN BREAKING DOWN THE BIG TERMS AND USING REAL LIFE SCENARIOS TO DESCRIBE TECHNICAL ISSUES.

By Rahul B

Aug 6, 2020

It was very basic, maybe because I have already studied it in my college, but the course strengths the foundation required to be an IT support specialist. Thank you google!

By Daniel E L P

Jul 27, 2020

En general el curso abarca una gran cantidad de habilidades requeridas para el mundo TI, posee muchas generalidades necesarias para una correcta introducción en esta labor.

By Christopher P

Jul 19, 2020

Excellent entry level course! Presentations are engaging and easy to understand. Presenters are obviously passionate about the materials and concepts they are discussing.

By Thejesvini V

Jun 22, 2020

I have learnt the basics of an IT support in this course .It is one of the best course for an IT student.I wanna thank all the guiders who guided us throughout this course.

By Nabeel S T

Feb 29, 2020

Great course to start off with in the Google IT Support track. It's modules are concise and provide a good foundational knowledge to prepare for the courses that follow it.

By MAYUR K

Feb 24, 2020

great experience with this course,and the content of this course is also great.so thanks to coursera organization for designing this type of course to improve my knowledge.

By CARL B

Sep 14, 2019

This is a great course to get started. Even though I had fundamental knowledge of this courses before attending. Google gives a great look into a entry level help desk role

By James S

Jun 18, 2019

The course was clear and good for learning the basics they wanted to instill. There was also interesting extra content in things like the overclocking supplemental reading.

By Sean H

Feb 23, 2019

Technical Support Fundamentals is a great course to take. All the instructors are knowledgeable and engaging.

The course material is well thought out and easy to consume.

By Timothy T b M

Aug 30, 2018

This course is very good as it works well with someone who is a beginner. I had basic computer knowledge but this course really helped me so much by teaching me new things.

By Maneesha L

Mar 23, 2018

The course was very helpful and interesting.I never knew assembling a computer could be that easy. The Operating system course was informative. Enjoyed all the assignments.

By Mauro M

Mar 23, 2018

The course is really valid eventhough the first concepts are really basic for people like me that work in sector for 20 years. But I found the whole package really usefull.

By Pramod J

Mar 1, 2018

A great start to the whole certification. This course is a sort of intro (101) to everything you will be learning in this program. Good presentation and easy assignments.

By Alicia K

Nov 6, 2023

This was a very fun and informative course. I learned so much and enjoyed learning. There are some things I need to learn more about but overall this is an awesome course!

By Ian H

Jul 17, 2023

The overall course was excellent. However, can you have an option of making the glossary terminology sorted by their corresponding categories instead of in alphabet order.

By Bryan Y

Mar 13, 2023

Definitely an interesting foundation course to IT, I love the fact that I knew some information off the start because I have been working with computers since I was a kid.

By Shehryar S

Dec 2, 2022

i love this course just missing one thing that this course should have urdu subtitle because most of the user from asia pakistan and indian where urdu is national language

By Deleted A

Sep 15, 2022

Decent information for the price. Worth going through just for the customer support and interview sections. Good place to dip your toe into and gain a cert along the way.

By Kenneth R L I

Jul 30, 2022

This course was very informative and I learned many things I never would've thought about like how the computer is put together or how it understand what we input into it.

By LINDOKUHLE L

Jul 8, 2022

well i find this so important as i get to learn tha the fundamentals in IT are so important and they play a big role in drabbing yourself a job as an IT Support Specialist

By Albert B

Jun 29, 2022

It was such a great course. Congratulations for making it the content was very well selected and the teachers were very clear and enthusiastic about sharing the knowledge.

By Georges E

Jun 12, 2022

thanks a lot coursera , this course have learn me a lot of informations about it technical supports and im verry happy to get a certificate from google , its a honor to me

By Hamza Z

May 27, 2022

If you started the Basic I.T. course this is for you. This course gives you an overview of the I.T. Industry. So, Let's this course i make sure you wanna enjoy this course