Chevron Left
Back to Technical Support Fundamentals

Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,138 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

RK

Sep 12, 2020

Great course! Good start for any IT career. I love the fact that there are no pre-requisites required to enroll. Not even a high school diploma needed just your willingness to learn. Thank you Google!

SA

Jan 19, 2021

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am excite to start the next course!

Filter by:

3876 - 3900 of 10,000 Reviews for Technical Support Fundamentals

By Rasa I B

May 17, 2022

great course! all materials are presented in a very understandable, yet interesting way. It keeps you willing to learn more and excited to see what's next on weeks to come

By S. S T

Jan 18, 2022

I am very happy to be receiving an intro into IT with google and coursera, Thank You!

Anyone who is on the fence about this course, it will cover all the basics, go for it.

By Chris N

Dec 23, 2021

I didn't know how much skills I had and could possibly have so as to stand out for Job openings until I took this course.

I quickly became so confident and owned my skills.

By Gustavo

Nov 19, 2021

I don't have the right words to express how good this course is! I just wish I could have taken it before. Thanks very much to Google and course for this amazing course!

By Chovwe S

Aug 19, 2021

the experience was amazing. iits been almost two decades since i desired to become a computer literate. thanks google. thanks cousera. you made learning really easy for me

By 198W1A05B5-SEC-B S S

Jul 22, 2021

this is an wonderful course it shows 360 degree of the it course thank you google and coursera for giving me this opportunity thank you once again (don't miss this chance)

By Efe O

Apr 13, 2021

It has been a rewarding experience. I Am inspired to learn more and develop my skills further. I recommend the course to anyone who wants to pursue a career in IT support.

By Derrick A D

Mar 30, 2021

This is a very insightful course to equip individuals with the prerequisite skills on Technical Support Fundamentals. Highly recommended to help bridge the digital divide.

By Deleted A

Mar 26, 2021

The course was really informative and it reminded me that I did not need to be afraid of the technology I just needed to take a little bit of time to get to know it again.

By Marquesha M

Jan 26, 2021

The information was very easy to grasp. The lab portion of the courses gave me the opportunity to grasp what commands to use when dealing with different operating systems.

By Carrie B

Jan 22, 2021

I learned lots of interesting stuff in this course and it showed me that there is more to Technical Support Fundamentals than just the hardware and software of a computer.

By Elias N

Nov 23, 2020

Very interesting course which gives a lot of information that would be very helpful in different kind of jobs that uses IT, Computers and Internet, in conclusion all jobs.

By Donovyn N

Nov 8, 2020

This course was a good introduction into the world of IT. It gives you the backbone of what you will need to know going forward and covers a variety of different subjects.

By Sahar B

Sep 5, 2020

A wonderful and insightful IT course indeed! I am so glad I took this course. The material was basic and helped me understand IT with much more interest. Thank you Google!

By Sebastian C O

Sep 4, 2020

Si bien se enseñan cosas básicas que muchos deben dominar, este curso es sobre fundamentos y cumple su objetivo ademas de motivar a seguir aprendiendo, muchas gracias! : )

By Telma M

Sep 1, 2020

It is a good curse if you want to pursue a carrier in the IT field. This course is an open door for more good content that you have to learn along this journey! Thank you!

By Raphael V

Aug 11, 2020

This course was very informative. The tests and lab work were very interesting. I really think this course will help people who want to start in the IT Tech Support field.

By Simeon I O

Jun 22, 2020

I am very much happy to have completed this course. I can now have a document to prove my expertise in delivering a professional IT/Technical Support services to end-users

By Obumneme N

Jun 1, 2020

My experience was wonderful. I have learnt so much about the fundamentals of IT support in a simplified, yet technical manner that has aroused more interest in technology.

By CJ S

May 24, 2020

Wow, I don't know here to begin but I am glad I took the class and I will definitely continue reading and increasing my learning capacity and land my first IT Support job.

By jouba

May 21, 2020

It was one of the best courses I've got ever, I am very happy because I reached this point and happy with the knowledge that I got, thanks to everyone who was part of this

By Adil S

Apr 25, 2020

This was one of the best technical course material I have ever gone through. The video tutorials were knowledgeable and explained everything needed to complete the course.

By Oluwasogo O

Apr 16, 2020

i had an interesting and educating session, the instructors were really great and i've gathered a host of new usable skills. i'm really happy i decided to take this course

By Dwight C

Feb 27, 2019

I have learned a lot of the things I did not know about Technical Support Fundamentals. I have used this course and other material to further my knowledge on this subject.

By Jeremy O

Feb 22, 2019

I really liked the course. they explained a lot, but as they say, you should also learn more in depth concepts of each subject on your own. I would recommend it to others.