Chevron Left
Back to Technical Support Fundamentals

Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,201 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AH

Oct 3, 2018

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

JC

Mar 11, 2024

Very informative and easy to understand for beginners like me. Kudos to the team who made this course possible and a very big thank you to all the instructors who share their time and knowledge to us.

Filter by:

4601 - 4625 of 10,000 Reviews for Technical Support Fundamentals

By David C

Feb 26, 2020

This course was easy to follow, and navigate. It wasn't too difficult to learn the material, and the people teaching the course made it easy to understand.

By Aly-khan R

Jan 11, 2020

Really great as a foundation to build on, hopefully this is a beginning of my career in IT, its not tough if you put in the time. I did this is a few days!

By Suzie P

Jan 2, 2020

This course is very "down to the earth" compared to other computer science courses offered by universities. Google's practical perspective helped me a lot.

By Mwene M

Dec 24, 2019

Just by completing week one of this course am already having the feeling to jump into the field of IT, i have learnt more and all steps are explained well.

By Syed O Y H

Nov 2, 2019

A Well prepared fundamental course which helps in understanding the IT field of the world today. I would be more happy if basics of MAC OS was taught here.

By Jacob R

Oct 11, 2019

Very good general overview of the various components within IT. Excited to start learning more about these elements and dig into the more in-depth courses!

By Amrit R

May 2, 2018

I was scared to start a course in IT with no background. This course is for anyone who wants to understand the basics of IT and want to start career in it.

By Nick B

Apr 5, 2018

Good teachers from the field itself that explain the material really well. Using good explanations and cases to help you understand the world of IT better.

By Steve P

Apr 4, 2018

I have worked in support role many years ago, and was a bit rusty. This course was an excellent refresher, in some cases it filled in gaps in my knowledge.

By Lukasz G

Mar 7, 2018

Great course and I learned a lot. Does not feel like a robot talking to you and all the videos and instructors were very personable and easy to understand!

By Erica A N

Feb 20, 2018

I am extremely excited by how much I already learned in week 1. Information is laid out in a comprehensive manner that is easily understood and explained.

By Cezar R M T

Mar 14, 2024

There are abit of misspelled text on some of the contexts, might require some content editing, otherwise every lecturer was great and very understandable.

By Blake E

May 24, 2023

I was already familiar with the course material so I can't comment on it's difficulty, but everything was well explained, well organized, and entertaining

By David A

Mar 17, 2023

I have really enjoyed this course and am ready to offer more courses under Coursera. Thank you to all the Lectures who took me through this Coursera......

By Ahmed S

Nov 12, 2022

Technical Support Fundamentals

is a huge content and i learned alot of all instructors

this is my first step in it support and i will continue

thanks alot

By Ashan T

Oct 6, 2022

Thank you google for brigin such a great course like this google. I learned lot of things about IT and how I reay for industial working. Thank you again.

By Sharjeel Q

Sep 15, 2022

This course is very informational & even in these course i learn many things. & also now i, comparision to us before how am i its too much better for us .

By Daniel d S M

Aug 5, 2022

It really gives you a good introduction to IT fundamentals, and if you are a bit tech-savvy beforehand, will fill all the gaps existing on your knowledge

By Olamide B

Aug 2, 2022

This is a very good course for anyone who plans to be an IT support Professional, the learning materials are great and easy to understand. Great job guys.

By Maria T D

Jul 25, 2022

This course keeps getting more and more exciting to venture through. I look forward to seeing more that is in store for me to learn about the field of IT.

By Matthew E

Apr 24, 2022

Blown away in my first online learning. It's been interactive, impactful!

I look forward to more amazing experiences on COURSERA.

The COURSERA Team ROCKS!!!

By Ugor M

Apr 16, 2022

I am extremely grateful for the oppourtunity that I was given to learn from such great minds. The course contents and moudules and delivery were perfect.

By Noor G

Nov 2, 2021

I took college courses that couldn't teach me something in 5 months that this course taught me FIRST try in 1 day. Frustrating but also happy! Thank you!!

By Von B M

Sep 2, 2021

I had a lot of fun taking this course. It had the necessary knowledge without being too overbearing specially for people who are new to the field like me.

By Ivan

Jul 3, 2021

This course it´s full of powerful knowledge, brigns a lot of masive content that could be disperse around the internet in just one course, awesome course.