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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,415 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

JM

Feb 14, 2018

Great introduction to IT and the different standards that are used in the field. It really gives you an idea of what to expect and the different aspects that you may encounter while you're on the job.

SA

Jan 19, 2021

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am excite to start the next course!

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6126 - 6150 of 10,000 Reviews for Technical Support Fundamentals

By Piyush P

Sep 6, 2020

It was a great learning process , glad I did it . The instructors are amazing and I learnt a lot . Thanks coursera and google .

By Oluwatomiloba A

Sep 4, 2020

Totally enjoyable and practical! I loved it from the beginning to the end. Great work and thank you Google and all instructors!

By Kazi K

Aug 8, 2020

It was amazing course to me. I am very happy to see congratulation message. Thank to Coursera to give us a great opportunities.

By Dan B

Aug 1, 2020

Great course! Wonderful instructors, fantastic material. This course is very valuable to students at every level of experience.

By Wendy H

Aug 1, 2020

I really liked the instructors and employees comments sprinkled in throughout the modules.

I also liked the quicklabs projects.

By Allan O M M d O

Jul 18, 2020

This course has introduced me to the IT world, I am really willing to learn more and more of this incredible and huge IT world.

By Robert S

Jul 5, 2020

Great starter course. Videos are interesting and not boring and some great interactive elements for some hands on learning too.

By Michael E

Jul 4, 2020

Great course! All the instructors were great. I really enjoyed this course and will most definitely complete the entire program

By Antony S C

Jul 3, 2020

Beautiful course where you get to know every basic functioning of computer and networking.

Good for you if you take the course.

By Aditya D

Jun 26, 2020

The instructors are really expressive and that helped me to follow the course meticulously. Looking forward to the next course.

By Mona C

Jun 17, 2020

An excellent introductory course for software support. I love that it assumes you have no experience with computers whatsoever.

By John T S

Apr 14, 2020

I like that I get to learn new things that I haven't learned before like this new knowledge that I'm add to my learning skills.

By Shashwat C

Apr 10, 2020

This is an Awesome course. I have learned a lot of new things. If you love learning new things in IT then this course is great.

By Carlos F d l T V

Apr 5, 2020

I learned a ton! You get a lot of info, but very well though and with very good tools that help you consolidate that knowledge.

By DJIBRIL C

Mar 3, 2020

This course helped me to discover the world of technology, with its bests talented specialists .

Thanks to Google and Coursera.

By Suniti K

Feb 12, 2020

This course helped me to understand the architecture of a computer system. The lectures are well explained and easy to follow..

By Donia S D S

Dec 30, 2019

Indeed that was a really effective course so far I learned a lot of things thank you guys for this amazing yet brief course....

By Jahmad P

Dec 16, 2019

Great for anyone not familiar with the computer field. Basically sums all the basics, maybe easy for us computer people though.

By Stefano S

Dec 10, 2019

I like this course I have learned a lot and it was very informative especially for someone with not a lot of knowledge in this.

By Tony H

Oct 20, 2019

This course needs for my knowledge to prepare IT field job. I love to learn it due to troubleshoot, deal with customer services

By Christopher A

Feb 12, 2019

Good beginner course in learning about the IT world! Goes in depth with specifics and also breaks it down to better understand.

By Ruslan S

Jul 2, 2018

Nice! Charismatic and friendly speakers.Really useful information.Many interesting opinions and talks about personal experience

By Jeffrey S

Feb 21, 2018

It was a very thorough course. I am VERY impressed that linux was touched on so early!!! Excellent certification program so far

By Adam K M

Oct 1, 2024

This course is grate at explaining the things that are somewhat difficult to explain as well as very interesting and engaging.

By Carson

Jul 26, 2024

A very good introduction to IT that explains the fundamental areas of the field in an easily understandable way for beginners.