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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,415 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

JM

Feb 14, 2018

Great introduction to IT and the different standards that are used in the field. It really gives you an idea of what to expect and the different aspects that you may encounter while you're on the job.

SA

Jan 19, 2021

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am excite to start the next course!

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6151 - 6175 of 10,000 Reviews for Technical Support Fundamentals

By Rhoda O O

Jul 24, 2024

The content of this course is really rich. I recommend it to anyone who is looking for in-depth knowledge in Technical Support

By Jessica G

Mar 15, 2024

This course is extremely helpful and gives insight into the real-world experiences. I've enjoyed my time learning all of this.

By Nyv M M

Aug 29, 2023

Nice introduction. Gave me enough motivation to continue with the next courses and reinforced my desire to gain new IT skills.

By Felix Z

Aug 28, 2023

This course helped me get a better understanding of the IT world. It helped in a way that was enjoyable and easy to understand

By Jonathan C

Aug 18, 2023

This was a great course, that teaches you all the fundamentals of IT in a clear and concise way. I am glad I took this course!

By Precious H

Aug 3, 2023

The is a great course! I enjoyed the videos and the supplemental readings. I really helped me retain a lot of the information!

By Jose S

Jul 4, 2023

Great course to take. Highly recommended. You will learn a lot. This will definitely help understand if I.T. is right for you.

By Michelle B

Jun 4, 2023

Really enjoyed this course, the content was very easy to take in, I loved the people doing the videos and their personalities.

By James C C

Jun 3, 2023

really good for beginners as well as for those with technical experience already but need to know about interacting with users

By JORDAN M W

Mar 20, 2023

I think it gave me a good base to start from. I hope I will get more familiar with the more technical aspects as I go further.

By Ameer H

Dec 24, 2022

Absolutely excited to learn more about IT. The course elaborated on some fundamentals and I am excited to learn about it more.

By Brycen M

Dec 10, 2022

A good intro to IT support, I did know some of the material in this certification but I also learned a lot of new information.

By Rron A

Nov 9, 2022

Great course... Having worked as IT Support Helpdesk in my campus during the Collage years, I took this course as a refresher.

By Bismark B

Sep 5, 2022

This ius not fake as somepeople think it is. it is the best course you would ever enrolled in.

I ahve received my certificate ,

By Chinweoke N O

Aug 17, 2022

The instructors did a great job in breaking down this course for us to understand. and the graded quizes were greatly helpful.

By Muhammad N S

Aug 10, 2022

An excellent introduction for those interested in knowing more about what, how, why, when and who as an IT Support Specialist.

By Kelly J

Jun 12, 2022

This has given me the oppurtuniity to contnue my education and help me to understand what I am looking for in my future in IT.

By Charles K Z

May 31, 2022

This course truly lays the fundamentals of I T Support and I will definately recommend it to

anyone starting out in this field.

By leo o

Dec 21, 2021

My name on the certificate is misspelled it should be LEONARD ODHIAMBO OKOYO. Kindly resend it to my email. leookoyo@gmail.com

By Francisco J G H

Nov 23, 2021

During this course, the way in which this course was developed was very pleasant and motivating, an excellent way of teaching.

By arqam m

Sep 26, 2021

This is one of the most accessible course I've ever seen. the only problem was qwiklabs of windows were not accessible at all.

By Ashutosh

Sep 23, 2021

Great Course

Labs were super fun ,Interactive sessions, Quiz and assignments, and the role play lol definitely worth your time.

By Atomic S

Sep 16, 2021

a very insigftul course with many great people helping me learn all about it support and the role it plays in our daily lives.

By Armando T H G

Jul 20, 2021

Exciting course to start my career as an IT professional. I recommend this course to many people interested in IT. Thank you!

By Syed M A

Jul 16, 2021

Its a very interesting and also a very helpful course that helped me to recall all the topics I learned earlier at my college.