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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,415 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

JM

Feb 14, 2018

Great introduction to IT and the different standards that are used in the field. It really gives you an idea of what to expect and the different aspects that you may encounter while you're on the job.

SA

Jan 19, 2021

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am excite to start the next course!

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6101 - 6125 of 10,000 Reviews for Technical Support Fundamentals

By Weiszenburger V

Jul 29, 2022

The course was easy enough but it was full of valuable information. It'll get you ready to further dive into the world of IT :)

By Celeste C

Jun 23, 2022

I really enjoyed it and learn so much. It is a great introduction to find out if its something you are looking to learn about.

By SETH G Z

May 6, 2022

Great content, experienced instructors and simple and clear explanation. I learned alot and build more confidence in my skills.

By Gilbert N

Apr 29, 2022

This course explains all the basics in entering the IT Field. i cant wait to pursue jobs in a field i love and see myself doing

By Yunuen N (

Apr 29, 2022

This course was easy to navigate and gave me the fundamental tools to gain new skills in order to pivot into a new career path.

By Debra T

Mar 11, 2022

Challenging enough to keep me interested, with fabulous Teachers to lead the way. I truly enjoyed this course and learned alot!

By majid A

Feb 5, 2022

I benefited greatly from the course habit, as it laid the foundation for me to launch into the world of information technology.

By Nataļja B

Jan 17, 2022

A good course for those who are ready to study the material on their own! It's amazing that today such useful courses are free!

By Darwin R

Sep 20, 2021

overall a wonderful way to learn at your own pace and if you feel lost you can always go back to a lesson and refresh your mind

By Miguel H

Aug 12, 2021

The course had just he right amount of information covered. I never felt overwhelmed. It was all easy to digest intellectually.

By Trenton E K

Jul 7, 2021

The information in this course is invaluable. Such great content and really helped me gain a general knowledge of the IT field.

By Niko M

Jun 25, 2021

Very interesting and unique experience, gives you basic understanding of IT support role and responsibilies that comes with it.

By Boris H F R

Jun 14, 2021

Excellent! short, concise, very simple, with excelent people and human enviroment. That gives to you wishes to work with them.

By Boss M

Apr 28, 2021

I had a great experience with this course. the teachers are very nice and made the course very easy to understand for everyone.

By Rahul S

Apr 17, 2021

I enjoyed this course a lot, it gave me a deep insight into the computer basics as well as its hardware

Thanks, Google& Coursera

By Jose D T B

Mar 24, 2021

Es un curso muy educativo que unifica y da sentido a todo lo que ya previamente se conoce sobre la tecnología de la información

By Mikey S

Feb 11, 2021

This course is awesome. It gives the basics and teaches how the foundation of IT Support is laid and how it works. I love it!

By Evan C

Jan 24, 2021

Taking Technical Support Fundamentals gave me a refresher on what are the basics of networking and the history of the internet.

By Morris M B

Jan 7, 2021

A very good course and very qualified trainers. My expectations were fully met and I hope to apply my newly acquired knowledge.

By Lucas L

Dec 11, 2020

It's a perfect door for the ones that have a low or no level in IT. It's well explained and made for people that want to learn!

By Danielle D

Dec 6, 2020

I have learned so much and i am looking so forward to continuing my education in tech. Thank you so much for this opportunity!

By Mayco J

Nov 1, 2020

I felt like I was in an academic environment and the content was done at a professional level that one would find at a college.

By PATRICIA A E P

Sep 26, 2020

LOVE IT!! Easy to understand, tasks and videos super helpful and the instructors are very clear when they explain all concepts.

By Linkie N

Sep 25, 2020

i truly enjoyed being part of your program. I am definitely going into IT in the future, as i am currently pursuing Accounting.

By Harpreet S

Sep 9, 2020

Had fun doing this course and got to learn a lot of new things. The way the course is presented and structured is really great.