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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,138 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

RK

Sep 12, 2020

Great course! Good start for any IT career. I love the fact that there are no pre-requisites required to enroll. Not even a high school diploma needed just your willingness to learn. Thank you Google!

SA

Jan 19, 2021

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am excite to start the next course!

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2251 - 2275 of 10,000 Reviews for Technical Support Fundamentals

By József F P

Nov 12, 2021

As a 54 year old person this way of taking a course, of learning something new, was new for me. I did had to get used to it, but really enjoyed every part. The content is good, starting with the basics, preparing for what to come.

By Judy S

Jun 16, 2021

Great introduction to IT Technical Support. Very solid fundamental knowlege learned and gain. I am optimistic about what the future holds for me as Technical Support specialist. Will recommend course to anyone and everyone I now.

By Jessica D C

May 31, 2021

This course was very informative, as a refresher and also as a self taught IT support agent. It was also nice to touch a little into Linux which is a system that I'm barely interacting with and definitely gained my interest a lot.

By Lucas K

May 14, 2021

This was a wonderful basics course into IT Support. There were some areas that I personally have had in depth training before now and it was very nice to be able to move ahead if I knew I was already comfortable with the material.

By Alexander C

Feb 24, 2021

This course taught me a lot about customer service that I didn't know before. I feel that I am grounded in the knowledge of computers and that I can learn more effectively in an IT support role now that i've completed this course.

By Jacqueline M

Oct 25, 2020

They truly give you a strong foundation in the information technology world and then you need to fill in the missing parts by continue to learn more by researching more to get a better undestanding of how everything come together.

By Mark M

Oct 20, 2020

Great introduction to the basics of IT and computer support. I liked that I could either watch the videos or just read the text at my own pace, as well as working ahead. I was able to complete a 6 week course in less than 3 weeks!

By April R E

Oct 4, 2020

This course is very useful and interesting. It allows me t understand the hidden world existing in the computer and internet as well as the basic problem solving skills on how to manage probable issues might occur in the computer.

By Jiayuan " Y

Sep 13, 2020

I really like the course. Although I have some experience in the IT support field, this course extended my knowledge and taught me a lot. I will definitely recommend this course to anyone who is interested in the IT support field.

By Felipe C

Sep 3, 2020

Es un excelente curso, cumple con la introducción a este enorme mundo de la informática, es uy entretenido, enseña las bases de todo y busca incentivar mediante el uso de herramientas, realmente sientes que aprendes con cada video

By Jabraun A

Jul 27, 2020

this was a very eyeopening experience for me, being the first time i have done a class online , plus the fact that i have never done some of the labs i did in this course. I'm very pleased and I will definitely finish this course.

By Julisa S

Apr 23, 2020

I really found this course to be a great starting point for someone like myself who is familiar with technology but has a limited understanding of what is going on under the hood. I look forward to continuing onto the next course.

By Ana P N

Dec 8, 2019

I can't translate directly from the page into my language, I have to copy and paste to understand what is written. I'm afraid it might hurt me. The course is amazing best of all I have ever seen, I'm getting more and more excited.

By Vicki G

Dec 13, 2018

Truly enjoyed this class. Heard the offering on the radio and thought why not. I had a basic understanding of much of the information we went through. The course helped fill in some knowledge gap that I think will prove useful.

By Javdyer N

Jun 15, 2023

Great course, the explanations for the topics are simple and easy to follow, and for the most part the examples and quizzes they give are pretty simple and they give you more opportunities if you mess up in the quizzes. Loved it!

By Roberto R

Jun 6, 2023

The course gave a wide range of technical fundamentals that are supportive of the fundamentals. I enjoyed the course because it enlighten me to areas that I never was involved with. Some the area where vague but understandable.

By Artemio S P

Jan 22, 2023

I loved how they keep everything in short videos it makes it easy to retain information for the quiz after every lesson. I liked that they used a variety of instructors for this course it was entertaining and when by really fast.

By Logan P

Dec 23, 2022

This course helped me have a better understanding of technology, when I already thought I had a good one. This is definitely the beginning of your journey. I strongly encourage this to anyone looking to get into IT. Best of luck!

By Yon E (

Aug 6, 2022

It's very nice to be able to learn here, the teacher is very clear in explaining that there are subtitles too. it's just that in some assessments there are obstacles in the assessment and in the future it must be better.

Thank you

By Lisa S

Jun 22, 2022

This was a wonderful introduction to IT support. I am already starting to see a career path form based on what I have learned so far. The material is presented in a straightforward manner, making it easy to understand and retain.

By Angie Z

Oct 26, 2021

This course taught me how to build a box from the ground up, along with some of the soft skills needed to manage people in help desk situations. The teachers were engaging and easy to understand. Appreciate having this available.

By JOSE J T R

Jun 10, 2021

Este va dirigido para aquellas personas que les llame la atención el área de Mesa de ayuda o soporte técnico en alguna empresa, se ven los temas basicos que son clave para su entendimiento posterior en otros cursos más avanzados.

By Caneise R

May 24, 2021

Hands on course that gives you the opportunity to learn more about IT Support and the in's and out's of what you'll face in the real world while potentially working as an IT Support Specialist. Looking forward to the next course!

By Tiago A

Mar 29, 2021

Very good staff to learn, I m using computer and tecnolog of the pass 25 years and didnt know a lot of things there. I thing a didnt understand you guys say this course is about 8 months, I did it less than week (around 20 hours)

By Deleted A

Nov 18, 2020

This program can and will change your life! if you want a change in your career you need to come here it very informative, and encouraging also inspirational, so why wait take this program you will not regret this I promise you .