This was a great introduction into this course. Lot's of subjects were covered, but only really on the surface level. I'm definitely looking forward to doing a deep dive into some of these subjects in the upcoming modules.

I.T. Support is the most sought-after job role in the globe - and Google has done one heck of a job of putting this course together. What particularly blows me away is the practical aspect of the course. I totally love it!

This is the best course I find on the internet to learn about these topics. Mentors explained the things so beautifully that the bits of knowledge get imprinted on the brain. thank you mentors and google for creating this.

Really glad I started this, I was on the path to becoming a Web Developer and have since decided to focus my interests in IT. This course really opened my eyes to what I want to become in my role with computers. thank you.

I'm proud of myself after achieving this course there were few pieces of information that I knew it but I refresh them after this course and I learned many new things I will always come back to it to check this information

Great course for everyone, because you don't need any IT background to start it. You may only need the English language to start this great course. I will keep going until I get Google IT Support Professional Certificate .

Very informative on the basic knowledge needed to pursue I.T.

I have enjoyed every bit of this I have learned how to build a computer, and a multitude of information that will help me pursue this certification to the end.

This course taught me a lot about IT support's technical and interpersonal aspects. It really piqued and supported my interest in IT, I can't wait to continue learning with the other courses within the IT support field!

Square radio buttons equal multiple answers to questions that don't specifically state they require multiple answers. Circle radio buttons equal questions with only one answer. Once I noticed that the quizzes were easier.

The explanations in forms of videos and having scripts under them help a lot! Very well explained in a matter that somebody who is entirely new to the field can understand! Very great use of analogies! Thank you so much!

Excellent Course. The information is clear and concise and the instructors were great. Coursera is intuitive and easy to use. I really enjoyed this course and look foward to learning more. Thank you to everyone involved!

Loved the whole course, they explain things in a way thats easy to understand. I'm truly grateful for this chance to better myself and gain more knoledge and understanding in the IT field. i cant wait to work for Google!!

I loved this course. It has reinvigorated my passion for wanting to grow with IT. Technology has been with me since I was a child, and everyone that knows me KNOWS I should have done this ages ago. Better late than never!

While I have some training working with technology this course opened my eyes to what I did not know. I feel more at ease as I continue learning. As worried as I was all my fears were defeated with the knowledge taught.

This course incredibly valuable and practical. It helped me to better understand the process in IT and also gave me valuable tools on how to optimize software, troubleshoot computer, customer service, and problem solving.

I am happy and grateful to attend this training course in the Technical Support Fundamentals, I am also happy to enter this field and learn a lot of things that will benefit me in the future in working in this specialty .

Buenos fundamentos, en lo personal pautas que se mencionan para el soporte a usuario son validas ya que me he encontrado, con situaciones similares y he hecho lo que mencionan por lo que creo que voy en el camino correcto

I have finished the course in a couple of days and I feel much more confident in the IT area already. The course is perfectly crafted, cut into 3-5 minutes sessions, real hands-on training, excellently audited. Thumbs up.

This course was the perfect refresher since i've always been in the IT world. The VM was my favorite part of the course because I have never done that on my own before. I loved the course and the set up and learned a lot.

It was really a nice journey. In this short period of time I have learned a lot of stuff.

Even if you have very little knowledge regarding IT and you have interest in it then you can learn every thing easily from scratch.

Increíble, uno puede entender mucho las tecnología, pero no hay nada como un curso que lo organice a nivel técnico y ayude a desarrollar mejor su actividad técnica y avanzar en una mayor profundización en el conocimiento.

I really loved the course so far. I am super excited to attend the followings asap. I can easily advise you to attend and get the benefits, advantages of this great service. I heartedly thank to all those who contributed!

Me sorprendió bastante la calidad del curso, muy buen contenido muy bien el desarrollo del curso los laboratorios son muy intuitivos y agradables para entender, los videos son muy buenos las explicaciones son entendibles.

It was an awesome experience by taught by engineers from Google and they shared the knowledge which a IT support specialist should know , these are the basics and i'll continue it by taking the next course of it's series.

The fundamentals and the basis of IT support is all here. History of computers to building a PC including all the components. It hits the very core of everything computing. I am looking forward to all the next courses.