While I have some training working with technology this course opened my eyes to what I did not know. I feel more at ease as I continue learning. As worried as I was all my fears were defeated with the knowledge taught.

This course incredibly valuable and practical. It helped me to better understand the process in IT and also gave me valuable tools on how to optimize software, troubleshoot computer, customer service, and problem solving.

I am happy and grateful to attend this training course in the Technical Support Fundamentals, I am also happy to enter this field and learn a lot of things that will benefit me in the future in working in this specialty .

Buenos fundamentos, en lo personal pautas que se mencionan para el soporte a usuario son validas ya que me he encontrado, con situaciones similares y he hecho lo que mencionan por lo que creo que voy en el camino correcto

I have finished the course in a couple of days and I feel much more confident in the IT area already. The course is perfectly crafted, cut into 3-5 minutes sessions, real hands-on training, excellently audited. Thumbs up.

This course was the perfect refresher since i've always been in the IT world. The VM was my favorite part of the course because I have never done that on my own before. I loved the course and the set up and learned a lot.

It was really a nice journey. In this short period of time I have learned a lot of stuff.

Even if you have very little knowledge regarding IT and you have interest in it then you can learn every thing easily from scratch.

Increíble, uno puede entender mucho las tecnología, pero no hay nada como un curso que lo organice a nivel técnico y ayude a desarrollar mejor su actividad técnica y avanzar en una mayor profundización en el conocimiento.

I really loved the course so far. I am super excited to attend the followings asap. I can easily advise you to attend and get the benefits, advantages of this great service. I heartedly thank to all those who contributed!

Me sorprendió bastante la calidad del curso, muy buen contenido muy bien el desarrollo del curso los laboratorios son muy intuitivos y agradables para entender, los videos son muy buenos las explicaciones son entendibles.

It was an awesome experience by taught by engineers from Google and they shared the knowledge which a IT support specialist should know , these are the basics and i'll continue it by taking the next course of it's series.

The fundamentals and the basis of IT support is all here. History of computers to building a PC including all the components. It hits the very core of everything computing. I am looking forward to all the next courses.

A big thank you to all the persons them that come with this wonderful course idea, the information is overwhelming. and the and instructors are ding a tremendous job... thank to all google works and class mates here too

Overall very informative. It would be even better if when on the graded courses it gave you the answers, other other answers (if there were multiple choice), so it would make it easier to study and correct for the future

Very good use of examples from real world IT support job roles; the language used by customers and staff in IT jobs and the systematic steps taken to solve IT technical problems through thinking things through logically.

Very great experience. Had fun with all the interactive learning and learn of new things that I did not know. This is great for people who are in the tech field because it is forever changing and we must change with it.

I have learned a lot from this course but if I found Urdu subtitles then I learned 100 percent, I requested that please add an Urdu subtitle to this course.Please its a humble request to you that please add Urdu subtitle

The course was a very interesting presentation. I liked that he put the assessment on a theoretical and practical basis. I learned many new, interesting and exciting things from other fields that I can apply in practice.

Provides a good background into IT and the base concepts. It might cover info you already know if you're experienced with computers, but it starts with an assumption of little to no prior knowledge of the areas covered.

This is an excellent introductory course into the world of I.T. I think it is balanced in it's approach. Not too cmplex for the beginner and detailed enough for someone with intermediate experience to advance. Well done!

This course was expertly done and provided excellent information regarding the Fundamentals of Techincal Support. I was already interested in this profession and this course solidified my desicion to make that next step.

Excellent program that covers technical support fundamentals in a practical and effective manner. Thank you Google for giving back to your community by providing a number of professional certifications to our community.

A very useful course that is very easy to understand even to someone from non IT background. Good roleplays that made learning very fun. Wrapped up the course with Interview tips and resume building. Overall nice course.

This was a good way to be introduced to the broad scope of IT and for me to get eased back into familiarity with computers after going most of my life without access to one. I look forward to learning more with Coursera.

The course is very amazing and fulfilling... it educates and exposes you to the core of the course especially as it has to do with the current trend in the field of IT and things to encounter while performing an IT role.