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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

JC

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Very informative and easy to understand for beginners like me. Kudos to the team who made this course possible and a very big thank you to all the instructors who share their time and knowledge to us.

TP

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This course was a friendly and educational start to the certificate, I will recommend this to anyone either looking to develop skills in IT or if they just want to gather more skills for personal use.

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2751 - 2775 of 10,000 Reviews for Technical Support Fundamentals

By JOSE A M

Feb 20, 2023

Very interesting course to learn all the fundamentals and basic concepts that an IT support specialist should know, the quizzes help you commit more to it and the tools the teachers show you are very useful.

By Christopher T

Jan 24, 2023

This is a small thing, but it bugs me. Can we add some sound to the intro animation to the options animation of the videos? It feels like there show be at least some beeps and bloops, if not also some music!

By Omar A

Sep 18, 2022

A fenomenal introduction to the vast world of IT, I really appreciate the very organized curriculum of this course, and looking forward to continue my journey in this specialization, and in the field of IT!

By Daniel R

Jan 18, 2022

Really well put together course. Gives you the basic fundamentals to learn about IT and a lot of useful r=articles and information provided enhance your learning. Also prepares you for future Job interviews.

By triney s

Aug 20, 2021

it was really good learning basics of IT in all the important aspects like the hardware, operting system, networks etc. this will definetly give a kick start to the carrier path which i looking forward too.

By Adewole A

Jul 24, 2021

I enjoyed the first part of this certificate course and I look forward to diving deeper into the other parts of the course. Kudos to the tutors for the excellent job breaking down all the concepts and ideas

By Gabriel M

Jul 22, 2021

excelente muy bien explicado todo muy profesional y adaptado a las necesidades actuales, teniendo en cuenta que la tecnología avanza a paso adelantados todo esta actualizado y enfocado a seguir aprendiendo.

By Silviu U

Feb 23, 2021

I enjoyed the course, being easy, comprehensive and practical. Moreover, being promoted and presented by Google make it more interesting and attracts more attention in your professional media like Linked-in.

By Adinda F G

Feb 22, 2021

This course gives me a new perspective about how I see the IT. I've learnt about the IT since 2018, and I totally realized now how great the IT is. Thanks for the course, and let's rock for the next courses!

By Laryx O

Dec 10, 2020

This course is worth the time sacrifice. Every bit of it fits seamlessly to an IT career development. As an IT graduate, I've found so many grey areas I needed addressed. The course did just that. Thank you.

By Lisa A F

Oct 7, 2020

Even though at times it was challenging, it brings out how persistent I am to the point that I don't give up. I think it was a good course and I will continue because I'm a self learner and interested in IT.

By Omar R

Oct 3, 2020

Great first foray into Tech Fundamentals, learned a lot and shored up some holes in some concepts I was already familiar with. Can't wait to dig into course 2, Networking has always been an interest of mine!

By David B

Jul 6, 2020

A nicely paced introduction to the world of IT. The diverse team of instructors provide a very good introduction to the fundamentals - if interested in IT, and not sure where to start, this is a great place.

By Saketh V

Jun 12, 2020

This course teaches the A-Z to help you get started with computing and learn about the IT field and how it works. Also, if you already know about IT, this course will help you brush up all your fundamentals.

By BRIAN C S

Apr 25, 2020

I learned many things in this course. It was absolutely fun and I really enjoyed it. I hope there would be a Certification of Completion or a free voucher to exam as well :) Godbless and stay safe as always.

By Carlos B H B

Mar 23, 2020

Great introduction to the topics of IT and technical support. I learnt many new things about computers, networks, customer service all in one course. I'm looking forward to the next courses. 100% recomended.

By Larry D B

Sep 29, 2019

I found this course of very interesting I learned quite a bit also learn the about the areas where I'm lacking where I can better serve my customers at my current job in in my future jobs thank you very much

By Jeffrey P

Aug 28, 2019

It was an easy course to follow along with. The interactivity in the middle of the videos was a great way to keep focused make sure I understood what was being discussed. The labs were also fun to work with.

By Jenson

Sep 15, 2018

No fluff, contains all the essentials to get you ready for the an entry-level career in IT~

Personally, I love it and highly recommend it to those who are considering to hop-on the bandwagon Y(^o^) Y

By An N

Mar 7, 2018

It was a good introduction so far. I was a bit concerned that the material was going to be "over my head," but the teachers were encouraging and the questions weren't something that need to be stressed over.

By Caitlin L

Jan 31, 2018

Great course, really enjoyed the content and material. Learned quite a bit. There were a few bugs in the labs and quizzes that should be worked out for future class participants but otherwise a great course.

By Shareef S

Sep 14, 2023

AWESOME COURSE! This provided great fundamentals and a great overview of what it would be like as an IT Support Specialist. I also enjoyed Week 6 where it teaches about troubleshooting and customer service.

By Kieran D

Jul 21, 2023

This was an excellent, concise and rounded hands on exposure course to Technical Support Fundamentals. It definitely covered major areas like laptops, desktops and mobile devices. I am happy that I did it.

By Al D

May 28, 2023

This was a very interesting, enjoyable, easy-to-follow, and informative course. It provided me with an excellent introduction to the IT world, so I became excited to learn more and maybe work in this field.

By Kharim R G O

Nov 21, 2022

Es un curso excelente, ya que parte desde lo más básico. Y, si ya se tiene cierto conocimiento, se dan detalles que es bueno refrescar. Todo de una manera dinámica, ordenada e interesante. Muchas gracias :)