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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

KD

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I am having issues with the Qwik Lab and can not get a response so I can finish the course.please can someone help me as now for what ever reason when I tried to figure out what to do now I am blocked

JB

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I enjoyed all the presenters of the videos, they really took their time to get me involved and explained all the content clearly. I also enjoyed the videos that talked about current and future trends.

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3526 - 3550 of 10,000 Reviews for Technical Support Fundamentals

By Aly

Apr 6, 2020

Great, and very informative, fun to watch, learn and do the quizzes. The labs were well explained, and the support was wonderful. Thank you for your time, knowledge and opportunity.

By pranit i

Apr 2, 2020

I really enjoy this course . I learn most important information about computers commands ,networking,diff hardware ,troubleshooting problem how to solve and fix them and many more.

By Matthew S

Mar 28, 2020

I liked the videos that have been presented. I think it was the right amount of material as an introduction to IT Tech Support. I look forward to what the other modules have to say.

By Dennis C S

Mar 25, 2020

This course is informative for a novice in the IT world. I am hoping to move forward and use this course as a building block to becoming fundamentally sound as an IT rep and beyond.

By Terèsa J

Mar 5, 2020

I am truly grateful for the opportunity to be able to do this course. It has helped me to grow and learn so much about IT support in a very reasonably and affordable amount of time.

By Caleb G

Sep 12, 2019

This has taught me quite a bit and I feel as if I am building a relationship with the teachers themselves.

They break everything down but don't go too fast so I can still take notes.

By Brandon S Z

Jun 16, 2019

Feels like there was not much to learn here, but seeing as it is the introduction course for a beginners certificate, I suppose it is a necessary step for someone with no knowledge.

By Juvencio G

Mar 12, 2019

Amazing very informative, from a person who knew nothing of IT to getting very comfortable and confident about the next courses, I would say this is very helpful a new way to learn.

By dulith w

Oct 25, 2018

I like this course and i recommended to anyone pretty amazing course but i don't like using Wikipedia for reading materials if its upload from google professionals i like to read it

By Uruba W

Aug 23, 2018

I really enjoyed this course. I helped me to validate what I've learned over the years and gave me new experiences. I would recommend this course to anyone interested in computers.

By Ever E V R

Mar 3, 2018

It's a very good fundamentals course. Through this course you can have the big picture of the IT role. If you have no experience with IT support, this is a very good place to start.

By Ashley M M

Jan 31, 2018

Perfect for someone who doesnt know much, if anything, about computers! This is also good for people who have had some practice but want to refresh themselves before moving forward.

By Devanshi V

Jun 12, 2024

Great Platform ever to towards uncanny trajectory growth.I'm going to take a new course with coursera but i want my certificate that i had completed technical support fundamentals,

By Joshua C

Jan 24, 2024

I have gained an immense amount of knowledge from this course. I cannot wait to dive deeper into the ever changing technology world and the other courses provided through coursera.

By Mark V

Sep 23, 2023

It was packed with information at a pace that I felt was comfortable. I have a little background that helped, but I believe anyone can succeed in this course if it is their desire.

By Suresh K

Aug 15, 2023

This course is very useful in learning the basic concept of the Technical support role, As you are the person who wants to enter to I.T field then it as recommended one to pursue.

By Ejiaka P N

Apr 8, 2023

This course is very enlightening and I think it has fanned my passion for IT. I thank Google for the financial aid and I hope I will be given the privilege to finish the 5 courses.

By Samuel C

Feb 21, 2023

This course really teach me a lot about the fundamentals of the technical support, a very good way to learn software, hardware, newtork and security. I really recomend this course!

By Enwelem E

Feb 18, 2023

Hi.I really enjoyed reading some lectures. It's simplified when I read them before watching the videos.

Thanks for some healthy tips. My scope of technology increased tremendously

By Mamun K

Dec 7, 2022

A very excellent course and every topic are presented very nicely and simply, I enjoyed it very much.

Many thanks to Coursera for giving me the opportunity on the learning platform.

By Joy J

Oct 21, 2022

ii am super excited i was able to finish the course, initially i thought otherwise but with the way the program was packages i just couldnt stop learning. weldone to all the tutors

By Vikram T

Sep 17, 2022

I like the way Coursera makes learning easier. Thank you so much Google Career Certificates and Coursera for this great learning experience about Technical knowledge fundamentals.

By Maximiliano N

Jul 9, 2022

I have never been so interested in a course before, the amount of information I have just learned and the way you have made it look so simple amazes me, thank you so much for this!

By Salvador C J

May 19, 2022

Already knew most of this being self thaught but this course explains a lot so well I believe even somebody who rarely or never used a computer is able to learn this. Great course!

By Jaime G

May 16, 2022

Jsut want to say thank you for such as great course, I am very exited to keep learning more about this IT field. Excelent courses, very well explained and easy to learn. Thank you.