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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

KD

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I am having issues with the Qwik Lab and can not get a response so I can finish the course.please can someone help me as now for what ever reason when I tried to figure out what to do now I am blocked

JB

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I enjoyed all the presenters of the videos, they really took their time to get me involved and explained all the content clearly. I also enjoyed the videos that talked about current and future trends.

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3576 - 3600 of 10,000 Reviews for Technical Support Fundamentals

By Francisco G

Aug 27, 2018

Really solid and simple to learn introduction to the world of IT. Even if you don't plan on doing a job with after the whole course, this is information that everyone should learn.

By Justyn P

Mar 2, 2018

Very good beginner class I've been in the IT field for about 6 months and i have done everything we've gone over, and this would've been helpful to study before I got the position.

By José L G M

Jul 14, 2023

Excelente curso. Muy bueno para todas aquellas personas que deseen iniciarse en el mundo TI. Y también para aquellas (como yo) que necesiten actualizarse y refrescar conocimientos

By Chevelle C

Jul 13, 2023

This course covered a lot as it relates to fundamentals and I really like how they also helped you to prepare for the interview process. Very good course overall, would recommend!

By Mario “ M

Jun 27, 2023

Loved it, however the lab tests were a bit of a pain to submit as it wasn't clear if I got the lab exercise submitted to Coursera or not. I feel it's a nice intro to the IT world.

By EbunOlorun E

Apr 24, 2023

This course is very informative and educative. you can get better at a university. All you need to know to start up a career in this field is right here. It is highly recommended.

By Diana

Apr 15, 2023

I have learned so much and I have a new understanding of software and hardware and I can honestly say that my passion is more towards the software. Thank you Google and Coursera!

By Morgan D

Jan 15, 2023

I really enjoyed this course. Even though I already knew all the material, it was a fantastic refresher and I think it's going to prepare me well for the rest of this certificate.

By Rania F

Aug 6, 2022

i found my passion in this course

The expalnation is very clear

its easy to start & continue this course if you are intersted in

really I am very happy & lucky to join this course

By Dorien

Aug 1, 2022

I wish i wouldve taken this course before my Fundamentals of Netoworking class back during undergrad. This really explained everything in a much more easier and understanding way.

By Jeremy C

Mar 25, 2022

This is a great progrsam for people on the go. It has all the tools and reading material to explain in detail all the fundamentals to someone with limited knowledge of computers.

By Atharva K

Sep 24, 2021

All the Instructors are just awesome

they help you to learn new things in simple words

I think everyone should go for this course if they are willing to pursue their career in I.T.

By Lucy L

Sep 2, 2021

Wonderful understanding coming from IT talent in Google. Thank you so much for your efforts and really looking forward to more practice cases in the related courses.

All the best.

By Alicsesther S M A

Aug 22, 2021

Good refresher for those who want to be recertified, or their institutions have lost their certs by deleting all alumni emails. I Finished this in 5 days out of sheer irritation.

By Brady H

Aug 21, 2021

The first course really helped me pass get a refresher in the basics or fundamentals of IT. The solidification of that knowledge only strengthened the foundation of my IT career.

By Amber J

Aug 17, 2021

I loved this course! It taught me so much stuff and walked me through what I didn't know. It also gave me extra websites I can go to and further my knowledge on a certain subject.

By Harsha M

Jul 31, 2021

An inspiring and excellent course which introduces you to the fundamentals of IT! It further encourages you to carry on learning and keep achieving more and better qualifications!

By Nitya K

May 31, 2021

Extremely brilliant course which gives you all the basic information about the devices, for example you get to know all the parts in a computer. This course is highly recommended.

By Glenford R

May 11, 2021

This IT course has given me the confidence needed to continue developing my skills as a full-stack python developer, sysadmin, and dev-ops engineer. Thank you Coursera and Google.

By Timothy S

Dec 12, 2020

I really enjoyed the course and it was really easy to retain the information through the videos, readings, and practice quiz's. I look forward to learning more in the next course.

By Samuel E

Nov 25, 2020

The course was well defined as it touched major IT sections. The customer service section was a tremendous section as i was exposed to skills and good customer service etiquettes.

By Chaitanya C

Oct 10, 2020

Learnt a lot of fundamentals of computers even though I did computer science. Will take the most thrilling and latest technology...AI and ML course. Thank you Google and Coursera.

By C P K

Sep 6, 2020

I learned a lot of skills and knowledge about Technical Support and networking... Thank you so much for conducting this wonderful opportunity for me

Thank you #Google and #Coursera

By jesse j

Aug 29, 2020

I just want to say thank your very much Coursera And Google for giving me this opportunity to learn even as we are currently facing a global pandemic i am truly greatful for this.

By Emmanuel H S

Aug 19, 2020

Very simple and to the point, the video despite being a record engages far better than a live session. Very useful basic course. I look forward to learning the rest of the course.