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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

KD

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I am having issues with the Qwik Lab and can not get a response so I can finish the course.please can someone help me as now for what ever reason when I tried to figure out what to do now I am blocked

JB

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I enjoyed all the presenters of the videos, they really took their time to get me involved and explained all the content clearly. I also enjoyed the videos that talked about current and future trends.

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4226 - 4250 of 10,000 Reviews for Technical Support Fundamentals

By Alex S

Aug 16, 2020

This was a great course. I would absolutely recommend it to someone who is interested in learning a little bit more about what IT is and why it is important today.

By Victor A

Aug 9, 2020

Awesome, challenging, interesting and well structured to deliver the knowledge and test understanding of same in a stimulating manner that pushes one to want more!

By Farit C C

Jun 23, 2020

It was the most satisfying experience I ever had in my life. Now I have finished the course I feel really motivated to take as many courses as I can. Thanks a lot.

By Heather Z Z

Jun 15, 2020

This course was awesome. Google is great about empowering students to do their best and to go beyond the learning in the course. Cant wait to take the next course!

By Jeff M

Jun 9, 2020

Great concepts. The course is very well organized and easy to understand. The teachers are very knowledgeable and professional. I wish I had this vibe in college.

By Purushottam B

May 18, 2020

It is the best course that I have ever come through to be familiar with basic and foundation knowledge of computer and interconnecting with other computing device.

By Noemí C L A

Apr 30, 2020

This course changed the way I see technology and the Internet. Now I feel passionate about IT and I am looking forward to continue learning more and more about it.

By Deleted A

Apr 28, 2020

The content is challenging, but the creators of the course have found a way to communicate new concepts to the student in clear, concise fashion. Not an easy task.

By Ram D

Mar 31, 2020

Technical Support Fundamentals provide me the general knowledge about the IT support professional. Thank you coursera for providing such a beautiful online course.

By Ashfaq S

Mar 10, 2020

Basic introduction to what IT support is? All instructors were very specific and guidelines were given in a very simple language, easy to understand and implement.

By Titus O

Jan 5, 2020

Very well inline with Google's ideology of "simplicity." Technical topics were well broken down to make them more understandable to anyone curious about learning

By Sai S

Sep 3, 2018

I would recommend this program/course to others. I really liked how they taught the basic of computer such as the binary codes, linux programing, and so much more.

By Marlene M

Aug 10, 2018

Looking forward to learning more! This course was very helpful and I learned a great deal of information I can use going forward in both personal and perfessional.

By Dennis F

Jun 7, 2018

It's a great way for people to get an intro not only to IT but to Coursera itself. The information is laid out in a very digestible format and easy to get through.

By John K

Mar 4, 2018

This is a great introduction to the topics of IT. I am eager to continue with the next (5) courses that will certainly help me understand concepts more for my job.

By Igwe V

Mar 26, 2024

I totally enjoined this course, It was super helpful in laying a good foundation for me in the IT world. Thanks to google and cousera and to the amazing teachers.

By Travis S

Aug 10, 2023

Very well thought out and put together. And all that with only one grammatical error, haha! Seriously though, I can't thank you enough for doing such a great job.

By Saqib S

Jun 21, 2023

This is an amazing course. design fully practical examples and scenarios. It starts from the fundamental of IT support and goes through the interview preparation.

By Kyosuke H

Apr 26, 2023

Well structured content that is easy to digest. Explained by Google IT Professionals who are easy to understand and relate to. I enjoyed myself and learned a lot.

By Jessica J

Mar 10, 2023

This was no cut-throat course! There were so many opportunities to learn and grow at my own pace with opportunities to try again if I didn't understand a concept!

By Bettina S

Feb 7, 2023

This is a great foundation course . As a relatively new IT support professional, this course boosted my self confidence . I am looking forward to the next course.

By Nurettin A

Jan 7, 2023

I think this was a very good overview of the general IT business.

It gave me a pretty good idea of what it is about and what I should expect to see ahead.

Good job.

By Olufemi B

Dec 29, 2022

I'm so happy and pleased with the Materials ,Instructors and the way they deliver the lectures.

Proceeding to study more and keep climbing up the ladder.

Love Tech!

By Hugo R

Oct 20, 2022

Really easy to understand and get it done really quick. As long as you understand the subject being taught and as well being focused on getting the 6 weeks done.

By Sheila C

Oct 6, 2022

I understood all the necessary components and I am really glad for this course. The instructors explained very well and i was able to understand. Thank you Google