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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

SS

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While not exactly perfect, it is an outstanding course to get introduced to IT support along with great samples of issues one may come across, along with great hands on practice via a virtual machine.

AH

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Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

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6851 - 6875 of 10,000 Reviews for Technical Support Fundamentals

By Bhavya K G

Apr 28, 2021

There should be some live event where we can also share the information what we learn and in perks Work with Google.

By Nathan M

Apr 8, 2021

Very accessible and the information was presented in a way that was conducive to learning and retention. Well done!

By Tatyana M

Apr 6, 2021

Really great at teaching and deeply explaining important aspects of skills needed to become an IT support specialist

By Priscilla O

Mar 24, 2021

I basically knew much of the course already but this was a good refresher. Looking forward to a higher level of IT.

By Akeeal M

Feb 25, 2021

Great course to get you started into IT Support as it looks like it's one of the footsteps to get into the industry.

By VIXXstuck

Jan 28, 2021

This course is EXTREMELY helpful and I love how it doesn't penalize you for any mistakes like the CompTIA cert test.

By sabry s

Jan 10, 2021

a superb basic course for someone completely new to IT. great platform to jump off for the rest of the certification

By Vincent P V I

Jan 6, 2021

What a great introduction into the world of IT. Truly filled in some gas on knowledge that had. Truly recommended.

By Tweet

Dec 26, 2020

Great course for fundamental IT support information and lays the foundation for the next classes.

Thanks to everyone.

By Adam L

Dec 16, 2020

Well put together course, perfect for someone with basic computer skills to start their journey to an IT profession.

By Rafiqul S

Dec 13, 2020

It was a great experience learning with google and the trainer keep it very easy and simple to understand the course

By Ahmad J R

Nov 30, 2020

saya sengat senang sekali melewati ini semua. dan ilmunya sangat bermanfaat sekali untuk saya. terima kasih Coursera

By Melake M

Nov 23, 2020

Technical support fundamental is very good for beginners, you can learn more about what and how computer is working.

By Akweshi E S K

Nov 6, 2020

The videos were very educative. The presenters provided precise and concise material that was easily understandable.

By Myra C

Oct 12, 2020

Very easy to follow. Instructions were straightforward. VM takes a little bit to download. Enjoyed the course al lot

By يحيى م م

Sep 30, 2020

كانت دورة رائعة. لقد تعلمت الكثير من الأشياء واكتشفت أنني بدأت للتو. شكرا لك كورسيرا. شكرا لك جوجل لمنحي هذه الفرصة.

By Matthew N

Sep 24, 2020

I thoroughly enjoyed this course, and I'm really thrilled they were able to supply these courses for people in need!

By Qixiang G

Sep 10, 2020

This is a very door level class, it introduces many basic concepts of computer. The quality of this course is superb

By Sonja T

Sep 8, 2020

beautiful intro! I'm looking forward to continuing on this path to see what I'd like to focus on in the world of IT!

By Cristian C O R

Aug 25, 2020

an excellent course, even though it is a lot of information they explain it to you in a great and well explained way

By Bismark C S

Aug 16, 2020

I really enjoyed this course and it has given me a broad understanding of computing and am hoping to do more courses

By Tom N

Aug 10, 2020

Wonderful! I learned a lot about customer service and technical support fundamentals. Thank you Google and Coursera!

By Amy L

Aug 5, 2020

This was a great start to the IT Support role! Learned a ton and this course kept it interesting and easy to follow.

By Hariprasath T

Jul 28, 2020

It was an awesome course!

It helped me recap some of my concepts since I have been familiar with computers back then.

By Joyce S

Jul 23, 2020

Excelente manera de aprender y actualizar conocimientos, para los que ya hemos estudiado una carrera en informática.