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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,415 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

JM

Feb 14, 2018

Great introduction to IT and the different standards that are used in the field. It really gives you an idea of what to expect and the different aspects that you may encounter while you're on the job.

SA

Jan 19, 2021

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am excite to start the next course!

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6251 - 6275 of 10,000 Reviews for Technical Support Fundamentals

By Lea S

Feb 13, 2021

I really enjoyed this course. This was essential to my building blocks of becoming a good IT Support Professional. Thank you!

By Adiel M

Dec 18, 2020

Such great content with such valuable information making it very easy to learn and exciting hands on labs to gain experience.

By Ramesh B J C

Oct 9, 2020

Well structured and delivered. Love the option to play around with real objects (machines, operating systems) using Qwik Labs

By Varun S

Sep 25, 2020

This was such a helpful course as this has helped me to understand everything and also on how to help others with our skills.

By Devan

Sep 8, 2020

I LIKED THIS COURSE VERY MUCH. IT ENHANCED MY KNOWLEDGE. THANKS TO COURSERA FOR PROVIDING ME THIS OPPORTUNITY TO LEARN.......

By melanie p

Sep 2, 2020

I love this course. It is a great stepping stone into the world of tech. If you know nothing this is where you want to start.

By Elias J

Aug 20, 2020

It was a really good course, i learned things that i did not know, and that I know will help me become a great IT Specialist.

By Peng J

Aug 10, 2020

Glad i went through this course, learnt many interesting snippets of IT to keep my passion alive for many more years to come!

By Mohammed F B F

Jul 27, 2020

I really enjoyed the course. The course was an eye-opener for me regarding the field of IT and all of its various components.

By Meaghan E

Jul 16, 2020

Some of the corrections that are made to videos where the instructor misspoke can be confusing. Over all very helpful course.

By Elizabeth A A

Jun 11, 2020

I like the way and manner in which the course was taken. it was pretty easy to understand. special thanks to all instructors.

By Nandkumar P

Jun 5, 2020

Excellent course. Recommend for all engineers and mid-management people of IT. It will surely refresh their Technical Skills.

By Solomon E T I

Jun 4, 2020

Its a wonderful course and i would recommend everyone who loves a career in tech to pursue this irrespective of their streams

By Amandeep S

May 31, 2020

Great introduction to all of the broad topics necessary in IT! Looking forward to the following courses in the certification.

By Daniel B

May 19, 2020

It was great experience and I learned a lot, I request Coursera to provide more free courses to me as I cannot afford to buy.

By Sakshi M

May 1, 2020

It was a good experience to learn many things from this course..Thanks to all the instructors who have taught us many things.

By Vladimir G

Mar 31, 2020

The course is so attractive. All information exposed an inefficient and digestible way. I recommend this course to everybody.

By David B O

Mar 28, 2020

Really easy to learn with..if you're ready to dedicate time to it you can finish under six weeks i completed it within a week

By Alicia B

Mar 19, 2020

I really enjoyed this class! I had no prior knowledge of IT and so I now feel equipped with the confidence to keep learning!

By TARIQ Z A

Mar 10, 2020

it's amazing course , i'm very happy ,

this course is very useful for any one to start with IT technical support career path

By Corey W

Jan 23, 2020

A great starter course for beginning IT professionals and a great refresher for those getting their feet back in the IT door.

By Manuel O B

Apr 16, 2019

I've learned a ton more than what I thought I knew, this is a great course and would recommend it to anyone interested in IT.

By Net- A H

Feb 26, 2019

Excellent. I am learning so much. I'm 55 and only used a mac. In a short time I am understanding the other OS. Thanks Google.

By Theodore B

Feb 6, 2019

Love the course! Love the way the material is discussed in its simplest form. Looking forward to learning as much as possible

By Monica L M

Feb 2, 2019

This course is really great. It is so engaging and the information is easy to follow i can't wait to move to the next section