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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,415 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

JM

Feb 14, 2018

Great introduction to IT and the different standards that are used in the field. It really gives you an idea of what to expect and the different aspects that you may encounter while you're on the job.

SA

Jan 19, 2021

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am excite to start the next course!

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6526 - 6550 of 10,000 Reviews for Technical Support Fundamentals

By Alex C

Dec 9, 2020

Only one word, happy for my perseverance in doing this. And of course thank you for you all guys for letting this happen.

By Sudharsanan E K

Nov 17, 2020

This Course is very helpful to start a career in IT. I looking forward to take upcoming courses in IT Support Specialist.

By Anjana K

Nov 11, 2020

This is the best course i have ever come across...It was soo satisying and i learned a lot that happens in the IT sector.

By William C

Nov 9, 2020

Topics are clearly explain by the instructors in a simple to understand technical terms even without prior IT knowledge.

By Vincent

Oct 24, 2020

Best engaging course ever. The instructors are clear and precise and the qwiklabs are giving learners a sense of reality.

By Jake M

Oct 14, 2020

This course was a bit of an eye opener into the world of IT support and what the possibilities are for myself and others.

By juan a

Oct 4, 2020

El curso fue muy interesante ademas que educativo bien enfocado hacia lo que necesita un aprendiz en el tema tecnologico.

By miguel s

Sep 27, 2020

It was a great course. I thought it was thorough and give a novice IT person confidence that it's not as hard as it seems

By Carolyne G

Sep 6, 2020

Very resourceful course, engaging instructors. I would highly recommend it to my friends. Thank you, Google and Coursera.

By Bryan J

Sep 3, 2020

A very informative and a well put together course. The videos are great and the quizzes really help retain the knowledge.

By Adnan S

Aug 30, 2020

This course of Technical support specialist by google is a wonderful job. the content and the instructors are incredible.

By David B

Aug 17, 2020

Instructors were enthusiastic, knowledgeable and communicated well. Material was pertinent to being reintroduced into IT.

By Abdullah

Aug 11, 2020

I think this was a great course to have a hands on to the technical support field. I would totally recommend this course.

By Kuldeep K

Jul 26, 2020

Great thanks to Google support team for developed detailed content for this Technical Support Fundamentals certification.

By Melvin P A

Jul 13, 2020

It was a great introduction to the IT field and I'm looking to expand on this knowledge and continue through this course.

By Md. B H

May 9, 2020

I love this course. I have learned so much in-depth information which I don't know before. thank you Coursera and Google.

By Yogesh B

Apr 24, 2020

I am very excited to have a certificate from google for this course. I have gained lot of knowledge about IT fundamental.

By Travis E

Apr 7, 2020

Course was very informational. All of the googlers were very easily understood! I enjoyed learned the basic IT functions.

By Osose E O

Mar 29, 2020

This course is very educative. I recommend it for everyone that wants to into the field of IT support. Thank you coursera

By Penny H

Mar 1, 2020

Great mix of videos, discussions, quizzes and interactive quizzes (such as logging into a VM and testing out new skills).

By Brett S

Feb 16, 2020

Great course that is easy to follow. You feel ready to keep going towards the goal of becoming an IT support specialist.

By Evgeni J B

Nov 20, 2019

Great Course two introduce someone to Tech Support Fundamentals. Highly recommend for anyone who wants to enter IT field.

By Rohit K

Nov 9, 2019

Excellent fundamental course for binary operations and provide sound basic knowledge for the computer architecture layer.

By Devell T J

Oct 11, 2019

I very much so enjoyed the way the videos were produced. They were straight to the point while still covering key points.

By Enrique C G J

May 13, 2019

Excellent way to learn the fundamentals of tech support. Wish there were more lab assignments for more hands-on training.