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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,415 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

JM

Feb 14, 2018

Great introduction to IT and the different standards that are used in the field. It really gives you an idea of what to expect and the different aspects that you may encounter while you're on the job.

SA

Jan 19, 2021

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am excite to start the next course!

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6576 - 6600 of 10,000 Reviews for Technical Support Fundamentals

By Omar E D A

Sep 6, 2021

He aprendido muchas cosas que me sirven para aplicarlas en mi trabajo actual como analista de tecnología. Muchas gracias

By Antowan

Jun 19, 2021

This course is well structured and presented by the wonderful staff at google. It is well worth the money in my opinion.

By Aderlly L L

May 4, 2021

Like the way it provides the student with the fundamentals of IT and the labs used to accomplish a more real experience.

By Sk. H K

Apr 22, 2021

I am highly satisfied with this course and grateful to Google and Coursera for arranging such a carrier oriented course.

By FARID A Q P R

Apr 18, 2021

Amazing course, I enjoyed every weeks of learning in this course, the mentors are very kind, thanks Coursera and Google!

By Julián R V S

Apr 10, 2021

It was a very good introduction to IT Support, giving a lot of perspective and learning some basic skills along the way.

By Muhammad Y K

Mar 29, 2021

Whole course is very informative and knowledge full. There is also little need of practical demo and real time screnios.

By Chris B

Mar 2, 2021

I really enjoyed this course as it helped my understand some concepts I had only learned by reading and trial and error.

By Araceli E

Feb 23, 2021

Very easy course and very well explained. I love that I can go back to any video or text for a refresher. I know I will.

By Abraham A

Jan 6, 2021

A course to learn at this season of pandemic and to equip you for the future, very practical, good lectures interaction.

By irving g t p

Dec 14, 2020

bastante básico, te enseña lo esencial y se podría decir, lo primero que tienes que saber para meterte en el mundo de TI

By Mark

Dec 11, 2020

I really enjoyed this and from someone who has a strong background or at least I thought I did, this was a great course!

By Robert C

Nov 30, 2020

Very exciting, I really enjoyed learning this course, I highly recommend it... Definitely look forward to learning more.

By Abdullah S

Nov 17, 2020

this course really helped me to improve my knowing in the Computers. Thanks Coursera for give me a chance to learn here.

By Ahmed T

Nov 13, 2020

This is a great beginners course that can help anyone get basic computer knowledge, and know what career they will be in

By Jordan C

Nov 10, 2020

Did i really complete the whole course? I only finished 6 weeks so far? Please email me at Jordanbcunningham@comcast.net

By Samarthaya S

Nov 9, 2020

I had a really great experience while pursuing this course. The trainers were very efficient with their way of teaching.

By Iván N G Q

Nov 3, 2020

Excelente ejecución del curso. Material audiovisual y didáctico impecable. Transmite la cultura de excelencia de Google.

By Stephanie

Oct 20, 2020

Course was very informative and it opened my eyes to several parts of IT that I have always wanted to learn. Thank you.

By Augustus M

Oct 17, 2020

AWESOME course indeed! Great tutors and easy to follow clips. The fundamental knowledge given here is more than enough.

By Joshua B

Oct 10, 2020

This course has helped re-introduce those fundamentals from many years ago. Thank you for reinvigorating an old passion.

By Samer Y

Sep 27, 2020

I encourage everyone interested in learning about IT Technical Support, to definitely enroll into this course. Good luck

By Yasar K

Sep 16, 2020

great experience. learning online google IT with coursera may be the turning point of successful life. 5 out of 5 stars.

By Ricardo C

Sep 12, 2020

Me encanto el material de estudio, los profesores la metodología en realidad una excelente experiencia felicitaciones!!!

By Donald B

Aug 12, 2020

The instructors were very professional and informative!!!! One of the best courses offered on line. The VM was awsome!!!