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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,415 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

JM

Feb 14, 2018

Great introduction to IT and the different standards that are used in the field. It really gives you an idea of what to expect and the different aspects that you may encounter while you're on the job.

SA

Jan 19, 2021

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am excite to start the next course!

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6426 - 6450 of 10,000 Reviews for Technical Support Fundamentals

By Mark A M

May 24, 2023

I learned a lot, in this course thanks for building a flatform that educate people who has a dedication to grow and learn.

By André S

May 13, 2023

I'm glad that i took this course, very well prepared and easy to get through. For sure helped me hone my knowledge in IT!

By Shaban E

Mar 1, 2023

am happy for the great work you guys are doing to help out in giving everyone an equal chance to education... thumbs up...

By Overton S

Mar 1, 2023

There were a few moments I was confused, but after taking a step back and thinking it through I was able to figure it out.

By Aaron C

Feb 20, 2023

A great course for beginners in IT. Provides a thorough introduction to the fundamentals of IT in a very approachable way.

By Karen H

Oct 23, 2022

I learned a lot during this course. I am a beginner as far as technology goes, so this course gave me a great foundation.

By Pratomo N

Oct 9, 2022

Easy To Understand , Instructor seems really love what they doing , and the materials for learning is really well tought.

By Ubaid

Aug 24, 2022

Excepionally Amazing, This Course has alot more knowledge than my networking starting books. Love you Google and Coursera.

By Ali H

Aug 7, 2022

very flexible and I learned a lot. Videos are precise and concise, and the quizes do a great job of testing what Ive lean

By Daimion F

Jul 26, 2022

Thank you very much for allowing me to learn and start building a better future for myself and for the technology industry

By Larell C

Jun 20, 2022

LOVED REALLY OPENED MY EYES TO THE SIMPLICITY OF IT SUUPORT I THOUGHT THIS WOULD BE HARDER TO LEARN HAN OPEN HEART SURGERY

By Jesus A M L

May 24, 2022

This course was great! I learned new things that I didnt know in other courses I have taken. I will recommend to my peers.

By Songra L

Apr 3, 2022

Very good and surprisingly easy high level overview of the concepts and getting learners more interested in the IT field.

By Kai I W

Dec 30, 2021

Entertaining, educational, and still quite relevant despite being made in 2017 :) I learned a lot and am happy to move on.

By Edward K

Dec 4, 2021

Very good introduction! I especially liked the weeks about computer hardware and interacting with people who had problems.

By Moses K W

Nov 24, 2021

The course is very well detailed, interesting tutors. I am learning so many new things about IT and great customer service

By Cahlil T

Nov 6, 2021

This is a getting step into the door of IT. I learned, refreshed and strengthen my knowledge on everything in this course.

By Paul W C

Oct 20, 2021

I've enjoyed the whole course from beginning to end. Thank you so much for teaching me well and giving me the opportunity.

By ramy a

Oct 11, 2021

As an IT graduate this course is really spectacular I learn a lot and and reviewed my skills and what needs to be improved

By Ray G

Sep 23, 2021

Well balanced course. Love the labs. Quizzes could be a bit more challenging, but I'm sure they will be in later courses.

By Ron R

Aug 8, 2021

As i am new to this industry this first course help me to understand the fundamental building blocks of IT and computers

By Subrina M

Aug 2, 2021

Its Excellent course. I learnt lot of things basic. Thanks google to arrange this course.

Please send to my certificate .

By Angel R

Jul 25, 2021

Amazing amount of knowledge crammed into this course, very great course for someone who is trying to start a career in IT.

By YURI N

Apr 22, 2021

It was a great course, I had a lot of fun throughout all the programs! Thank you so much for everyone to make this course!

By ANASTASHA K

Apr 19, 2021

It was a great time learning with you guys, I was able to learn more from what I am taught in class. I am really grateful.