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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,415 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

JM

Feb 14, 2018

Great introduction to IT and the different standards that are used in the field. It really gives you an idea of what to expect and the different aspects that you may encounter while you're on the job.

SA

Jan 19, 2021

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am excite to start the next course!

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6501 - 6525 of 10,000 Reviews for Technical Support Fundamentals

By John P C

Oct 12, 2022

That is too much that I have learned. Thanks to the knowledge and learnings Google team, that was an awesome experience!

By Mohamed M

Sep 24, 2022

This course makes you want to persue career in IT support field and be helping hand to your fellow coworkers or students

By Kevin K

Sep 15, 2022

Hiighly instructive. Helps you easily comprehend things you may already know, but not as comprehensively as you thought.

By Chinmay P

Sep 12, 2022

Really good course for beginners who want to eanter into IT as a fresher. Or someone who wants to switch working into IT

By Jason T

Jun 24, 2022

verify informative would highly recommend, touches on all points from the job to customer service, interviews very cool!!

By Michael S

Jun 19, 2022

Overall a great starting course to get the fundimentals of computer knowledge and a base for work in the tecnical fields.

By Aliya J

May 30, 2022

This course was very informative and as a mother of 8 gave me the flexibility I needed to complete it. Thank You Google!

By sunday i ( s

May 3, 2022

i really enjoyed the course especially that of networking and am greatful to coursera and google for making this platform

By Jesse W

Apr 8, 2022

Very indepth . It took me from almost zero knowledg to an understanding of the fundementals in a very understandable way.

By M I

Apr 1, 2022

Ich habe die notwendigen Informationen zum IT-Support erhalten. Es gab auch gute Informationen zu Vorstellungsgesprächen.

By Shaharuddin M S

Sep 28, 2021

This is my first course and it take me a while to complete but I did it. Thank you Coursera & Google for the awesome job.

By Schi-baba W

Sep 21, 2021

This is a very well thought out course and is of immense value. All the concepts were thought well, delivery was awesome.

By Wenqi, Z

Sep 10, 2021

Easy to learn and very pragmatic! I love the courses and teachers. Thanks for providing 'Technical Support Fundamentals'.

By Kool k

Jul 29, 2021

Great course now i learn so many new ways of even helping people fixing their problem in which i learn from this cours

By Parker

Jul 22, 2021

Really enjoyed and actually learned new things. Especially when it came to Binary and Linux! Never had done those before!

By M_ A

Jul 14, 2021

This course help me to understand the fundamentals of IT it's really helpful especially if you want to start from scratch

By Meghna j

Jul 7, 2021

it was a great opportunity for me to learn from technicall experts . i would like to thank all mentors during this course

By Deleted A

May 25, 2021

For the most part, this course was fairly straight forward. This was actually a nice review of what I learned in college.

By Kay

Apr 30, 2021

Good introduction to the role of technical support. Good starting point for someone looking to start their career in IT.

By Badri A

Apr 7, 2021

i believe this course is good showing kinds of IT career you could specialize and it also gives you basic knowledge of IT

By Benjamin S

Feb 10, 2021

Loved the way the tutors were able to connect with me and help me understand the different concepts in technical support.

By FAZAL A M U

Feb 4, 2021

This course was beyond my expectations. I like how humble and patients were the instructors, I learnt a lot of new stuff.

By Abu b B

Jan 6, 2021

I really enjoyed this program and i never expected to from an online class; I now see the ocean life in a whole new way.

By Ruth K

Dec 24, 2020

Good overview of Information Technology basic information. Provides a good foundation to learn more detailed information.

By Patrick O

Dec 14, 2020

Very good broad overview of IT concepts that doesn't assume any prior knowledge of the student while still being detailed