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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,415 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

JM

Feb 14, 2018

Great introduction to IT and the different standards that are used in the field. It really gives you an idea of what to expect and the different aspects that you may encounter while you're on the job.

SA

Jan 19, 2021

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am excite to start the next course!

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6551 - 6575 of 10,000 Reviews for Technical Support Fundamentals

By Stephen D M

Feb 26, 2019

Fantastic into to IT and very informative and helpful. I enjoyed this course greatly and am very excited to move forward!

By Dylan P

Jan 24, 2019

As i tech guru i thoroughly enjoyed this lesson. there was alot that i already knew but i still enjoyed it none the less.

By 김영훈

Jul 26, 2018

This is the best course that everyone can take on online and learn the fundamentals of basic IT terminology and concepts.

By Hugo A R

Jul 18, 2018

A great introduction that makes me want to learn more with checkpoints in the video that made sure i was paying attention

By Cindy S S

Mar 31, 2018

Everything in this course is explain clearly and understandable, It has good concepts and I highly recommend this course.

By Greg L

Mar 31, 2018

This is an excellent fundamental course to prepare the student for more in depth information in each specialized segment.

By Rachel G

Mar 7, 2018

A good introductory course or consolidation of many key areas of IT. Will lead on well to the rest of the specialization.

By J M

Jan 30, 2018

Virtual university style teaching with goals set out and attainable. Thank you for not scaring me off in the first week!

By Okeowo V

Oct 25, 2024

I enjoyed every step of the course outlined. It was explanatory and the hands-on project were straightforward to follow.

By Dan F

Jun 28, 2023

Great place to jump into the world of IT! This course was informative and interesting, I completed it in about 12 hours.

By Hamid H

Mar 13, 2023

This course on technical support has helped me to understand new things about dealing with computers and related things.

By Argelia M C B

Mar 12, 2023

I learned about the computer architecture and how each components works.

My favorite video was the building a computer.

By Aniefiok O

Feb 25, 2023

Technical Support Fundamentals is powerful course I ever learn.

I am very happy to complete course successful,

Thank You.

By Mohamed A M J

Sep 24, 2022

A great course to newbies who would like to step into IT or to someone who is considering a career change. I recommend.

By Ahmad A

Sep 19, 2022

this course gives you the fundamental basics of this felid, also encourage you to study more and more about technology.

By Doreen A

Sep 6, 2022

learning was so easy. i particularly liked that the videos and teachings were short. it made it very easy to understand.

By Borden L V

Jul 19, 2022

I came with zero experience into this course but pretty straightforward and great to get an idea of the IT fundamentals

By Okoye C A

Jun 17, 2022

I can't agree less that google has the best teachers . they made it easy to comprehend . This is a must recommend to all

By IKECHUKWU N

May 1, 2022

It was an amazing journey for me and also a stepping stone.

thank you Google and Coursera for this wonderful opportunity.

By Dean L C

Apr 21, 2022

Overall a very welcoming way of getting started with the fundamentals of IT. Excited to see what more there is to learn!

By Rocky C

Apr 14, 2022

This course was very interesting. So much so that it actually pulled me in more to want more learning into the IT career

By Mark R

Apr 13, 2022

Thank you Google and Coursera for offering this course. I enjoyed it and looking forward to the next one.

All the best!

By Korneel E

Apr 4, 2022

I'm chuffed to have had the opportunity to take this course and to be able to succesfully pass it too ahead of schedule!

By Nico M

Oct 19, 2021

Very easy to work through. Interesting and engaging. So glad I was able to access everything through the mobile app too!

By Juan G D B

Oct 4, 2021

It's been a useful course to learn about how different electronic devices work and how to fix them if a client needs to.