this course will help understand the basic functions of I.T and also understand the importance of respecting the customer and meeting their needs respectfully.

Great course, I've learned some techniques for troubleshooting, as well as the strategies for customer support. I refreshed my mind with these materials. Thanks

Very Fun! A great way to refresh or to learn for the first time. The videos and labs make it very easy to use and complete. I am so happy I found these courses.

I really enjoyed the thoroughness of this course. Not only did they layout a study plan but they provided reading material to reinforce what they were teaching.

Great chance for the students who wants to explore about IT and it's a huge opportunity that this course doesn't charge any fee, Thank you Google and coursera.

I learned a lot from this course. It was really help to learn from the basics such as the compnents, common software and how computers connect to the internet.

This course helped me to stay motivated to review the fundamentals. This was a fantastic course compared to the many others ive attempted but falled asleep to.

This is a great start to learn technical support fundamentals. It's really a fruitful learning. Thanks to Coursera and Google for giving this kind of learning.

This is a must have to truly start on your track to becoming an IT Profesional and I am EXSTREMELY excited to start the more indepth parts certification course.

I absolutely LOVED this course! It was so informative and very easy to understand! Thank you so much for everything that each and every one of you do at Google!

I truly enjoyed taking and completing this course. The content was made easy to understand by all of the facilitators! They made it fun and it flowed naturally.

Took this course to sharpen up my skills for career change. Very satisfied with the knowledge I acquired in this course and look forward to adding more courses.

It's very awesome and much interesting journey, I hope to participate in further Google courses!, Thank you Google and thank you Coursera for this opportunity!.

i successfully completed this course and it was really fun educated my self this subject. lectures are super cool, they well explained every part. and Thank You

Great to hear information from the people that actually live of technology, I love how you make it so easy and entertain and at the same time interesting work.

I really enjoyed the course because the contents and the language style have been simplified to satisfy all type of learners even those without prior IT basics.

This was EXTREMELY beneficial and help and informative. Thank you so much for offering this much information to everyone that gets the opportunity to see this.

It was an excellent course, I am very happy to have taken it. I hope they allow me to take the following courses. I am very excited. Thank you very much Google.

This was a very great course to start learning about IT to begin with and to try to make sure not to overwhelm people with to much information at the beginning.

This is my first certification in Coursera Course.

I will keep finishing other courses like machine learning, deep learning, and data science course in Coursera.

didnt take long but was fun to brush up on my skills with all the great videos and info learned about the history of computers so learnt some stuff i didnt know

Great introduction to tech and IT support. I loved that history and need-to-know about interviews and resumes were included. Can't wait to take the next course.

Coursera is the best platform for online education.. thanks to Coursera and google and also all the respected instructors to teach me this course...Again thanks

This a complete course on what take to become a Technical Support Specialist and best of all is the will be learning from some of the best guys in the industry.

This is an informational course that gives a great overview of the areas of IT Support. It is well taught, easy to understand and the time frame is very doable.