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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,780 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

ES

Jun 2, 2020

This was a very fun course! I really enjoyed the style and pace of the information given. A lot of technical information was given while the course made it easy to take in and comprehend the material!

NM

Jul 18, 2022

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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4376 - 4400 of 10,000 Reviews for Technical Support Fundamentals

By Yohana K

Oct 23, 2020

This course has enlighten my understanding about Computer technician. it is so useful in our contemporary world. Thank you for sharing this fantastic knowledge.

By René R O

Sep 26, 2020

Primero que nada agradecer la realizacion de estos curso en linea en estos momentos tan dificiles, muy satisfacoria la experiencia, excelente todo su contenido.

By Diego E

Sep 22, 2020

This course gives an excellent overview of IT support and what the role entails. Be sure to go through the whole course as there are many nuggets buried inside,

By Ian

Sep 7, 2020

This may have been an introductory course, but the content within gave provided a sneak peak into the world if IT. I can't wait to finish start the next course.

By Sam J

Aug 18, 2020

Fantastic! Absolutely what I needed to get started with getting the learning I need to go into IT. Great speakers, easy to follow and detailed at the same time.

By Mohamad S B S

Aug 16, 2020

Its and enjoyable journey and I'm eager to learn on whats more to come in the next course. I can't wait to finish the Google IT Professional Certificate program

By Brian M

May 24, 2020

Awesome experience and has even boosted my knowledge and level of IT and its many roles I've now pinpointed out where my overall goal will be in Cyber Security.

By L K H

Apr 15, 2020

Very good instructional concepts. This information helps to build a very strong foundation in understanding computers, software and hardware that makes it work.

By Ikechukwu N O

Jan 13, 2020

I think this course alongside other courses included in this specialization is an awsome place to start for anyone looking to build a career in the IT industry.

By Pablo B

Nov 18, 2019

This was a very good course to take. It not only taught you the fundamentals but it taught you in a way that kept you focused and interested in each topic area.

By sanjay k

Aug 1, 2019

Its awesome goung bk in time to hear the basics..refreshes the known-how n bridges the gsps in our knowledge if any.

Way 2 go...CE thnx for bringing this alive.

By Charlotte F

May 12, 2019

Brilliant! Easy to understand lessons, broken into yummie-size videos, with fine tests after each sequence. I'm continuing my learning journey, that's for sure!

By Ryan V

Sep 18, 2018

Much more engaging than some of the other online courses I've taken in the past. I especially like the video lessons and greatly prefer them to endless reading.

By Amos C

Aug 29, 2024

I never expected to earn a fee-free certificate from such reputable companies. Thank you Google and Coursera for empowering the less privileged and minorities.

By Benjamin S

Apr 11, 2024

The most interesting thing is the tutors with different passion for IT and the way they present their skills to make us understand is the best thing I learned.

By Michael B C

Apr 10, 2024

This course did a great job of covering so many topics without ever feeling overwhelming. I'm looking forward to completing the other courses in this program.

By Natheer A

Jan 13, 2024

Good things I was learned Dear Kindly I can't get a certificate because I have not passport Can you give me it without passport. Thanks Natheer Ahmed Aljunaid

By Dominick D

Oct 26, 2023

Amazing experience. It was very easy to navigate through everything. They defiantly prepare you for what you need and more. I'm happy with the outcome of this.

By Divyansh d S

Sep 24, 2023

It is good for a not-technical user, who is stepping into the IT for the first time. Will help in building great foundational skills for the tech support role.

By Jeffrey H

Jul 30, 2023

I found the course very helpful as someone that was in I.T. over 10 yeas ago , this was a great refresher for me, as I get ready to go back to the I.T. field.

By AHMAD S

May 16, 2023

I REALLY ENJOYED THIS LEARNING JOUNEY WITH ALL MY FACILITATORS, ALL THIER SPEAKS ARE UNDARSTANDABLE , I REALLY APRECIATED!

THANK YOU GOOGLE.

THANK YOU COURSERA.

By Yashanti V

Apr 25, 2023

The course materials are so helpful, though I cannot grasp all the knowledge at once but I'm glad I will be able to get back to them and read again. Thank you!

By Jeremy F

Feb 18, 2023

Even after working in this field for a few years, the information provided in the course is easy to understand and the instructors delivered it at a good pace.

By Cristian C

Jan 29, 2023

Very beginner friendly, well organized and comprehensive to give a nice overview of the general skillsets needed to learn for an IT Technical Support position.

By Esequiel S

Nov 30, 2022

Great introduction to the beginning of a new life in computers and tech support. I learned a lot in this course and it is just the first of series of courses.