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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,415 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

JM

Feb 14, 2018

Great introduction to IT and the different standards that are used in the field. It really gives you an idea of what to expect and the different aspects that you may encounter while you're on the job.

SA

Jan 19, 2021

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am excite to start the next course!

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6376 - 6400 of 10,000 Reviews for Technical Support Fundamentals

By Abraham A S

Aug 8, 2021

The Certificate could have said "credited Course" instead of non-credit. Then the certificate value would be more valuable.

By Adam F

Aug 2, 2021

Was very helpful enjoyed every moment of the course would recommend to anyone wanting to learn it will absolutely help you.

By Jonathan L R

Jul 8, 2021

I thought this was a good basis for starting with a program of this nature. I learned a lot in regards to basic operations.

By Clinton S

Jul 1, 2021

Great for a refresher and for newcomers who wishes to enter the IT field. Information was both new and refreshing to learn.

By Shareq

Apr 18, 2021

It was an fantastic Journey, and I think you guys are making an history and its pleasure to be a part of it as a student !!

By Anu H

Apr 14, 2021

Thank you! Very well built course. Clear structure, encouraging knowledgeable lecturers. I liked being part of this course.

By David W

Mar 22, 2021

Good Experience. Provides a lot of information to become proficient in IT support. Absolutely worth the time and effort.

By Alfian A H

Mar 11, 2021

Very good course. It teaches you the fundamental in IT. Especially working with hardware and installing OS you use everyday

By Robi G

Jan 31, 2021

I really enjoyed study with Coursera, the course I followed was very easy to understand and very well explained.

Thank you!

By Brenda G G

Dec 15, 2020

That's a great course. It made me learn new things, remember skills that I've learned some years ago and improve my skills.

By Andrew L

Nov 30, 2020

This course is an incredible introduction or even a refresher for people interested in Information Technology at any level.

By Garland T W

Nov 23, 2020

This course really opened my mind to the wonderful world of computers and all the many things spinning in the IT universe.

By TechZite G

Nov 18, 2020

That's a good and interesting course from Google bringing forward with the help of Coursera. Thank you Google and Coursera.

By Mehmet B O

Oct 29, 2020

First online course that I accomplished. Thanks to all the instructors and contributors. Enjoyable, instructive experience.

By Carlos A V M

Oct 27, 2020

Muy contento de tomar este curso. Los mentores son excelentes, tienen la habilidad de hacerlo ver todo muy fácil y simple.

By Marcus D V

Oct 20, 2020

A great starting point to get your feet wet in the many facets of the IT world. I am looking forward to the other courses.

By Brandon G

Oct 15, 2020

Fue un curso realmente entretenido, aprendí muchas cosas nuevas y efectivamente me gustaria seguir aprendiendo acerca de TI

By kenneth n

Oct 12, 2020

Awesome Course.

I have learned a lot so far.

It serves as a good starting point for me.

Thank you, Google.

Thank you, Coursera.

By Isaiah M T

Oct 8, 2020

This is an excellent course I have learned a lot of new things and I will continue to expand my knowledge in future courses

By Andre N A

Oct 3, 2020

Thank you very much for opening my mind about the IT world. This course is great! Continue sharing your knowledge to other.

By Taha G

Sep 28, 2020

I purely enjoy having this online experience while I am adapting myself to specific set of skills. Thanks for great module.

By cool s

Sep 22, 2020

An Awesome Course with best teachers.It was very interesting and the way every one teaches in the course was very engaging.

By Alice C

Sep 20, 2020

It was an excellent introduction to the certification program. The presenters were all very personable, and did a good job.

By John M

Sep 9, 2020

Great course. Learned so much. Great for beginners and to get a refresher for those who have been out the game for a while.

By Mr W

Aug 5, 2020

This Course taught me a lot about the role of an IT technician/Specialist & the way to communicate with the user/customers.