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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,415 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

JM

Feb 14, 2018

Great introduction to IT and the different standards that are used in the field. It really gives you an idea of what to expect and the different aspects that you may encounter while you're on the job.

SA

Jan 19, 2021

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am excite to start the next course!

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6276 - 6300 of 10,000 Reviews for Technical Support Fundamentals

By Levi F

Aug 21, 2018

Quite an extensive introduction to IT.(Nice Job!) This course has helped me regain the belief that I am capable of learning.

By Daniel B

Aug 16, 2018

It's a very informative course that shows you the world of computers and teaches you the information in a easy and smart way.

By kavadi k s

Jun 25, 2018

The instructor the actual meaning of technical support fundamentals very glad to have a chance to listen the classes from him

By George i

Apr 23, 2018

Thanks for Coursera and Syrian youth assembly to give me the opportunity to participate in this program ,

Highly appreciated !

By Gayatri V

Apr 17, 2018

This course really awesome in giving the foundation knowledge. Instructors are really great in explaining . Thank You Google

By Nikki A

Mar 11, 2018

It is a refresher to those who has been working in IT and a good beginner course to those who haven't worked in IT yesterday.

By Chrystal L C

Feb 9, 2018

What a fun experience learning I.T. The videos were of great quality and the courses were easy to follow.

Thank you, Google!

By Deleted A

Jan 18, 2018

It's been great so far! Can't wait until tomorrow to dive into my next course, & thanks Google for the education opportunity.

By Olivia

Nov 15, 2024

So informative and I love the modules that give real live speakers and situations. The lab well very phone and helpful also.

By Christopher R K

Nov 6, 2024

Simple course with good info. I'm experienced with most of this material but it's a good starting point for beginners in IT.

By Jayanta R

Oct 6, 2024

It' s very good course and its content and expertise also great for those who become a expert of IT field. Thanks to Google.

By Richard E

Aug 7, 2024

The material covered was enlightening as it covered meaningful aspects to provide technical support in real world scenarios.

By Abigail Q

Jul 12, 2024

exceptional course! wonderful instructors, well thought out content and approach to helping the user learn what's necessary.

By Raj K

Feb 24, 2024

finally I have completed my Technical support fundamentals course with the help of coursera's team and teachers thanks a lot

By Wayne M

Jan 21, 2024

I found this very insightful, and a great stepping stone into the world of IT. I for one can hardly wait to dive in further!

By Daniel R

Nov 6, 2023

This course prepares those who are seeking to learn how to troubleshoot and understand the basics of information technology.

By Ivar K

Jul 30, 2023

A bit slow for me time to time, but fortunately there is a choice to increase the speed, so I did it in 1.25 and 1.5 either.

By Andreea U

Jul 28, 2023

Thank you for this opportunity! Through this course I finally had the chance to make the first steps in IT field. Thank you!

By Zaki N

Jul 2, 2023

The explanations are easy to understand, short, concise, and clear. The curriculum or path given is also good and sequenced.

By Hélvio B

May 18, 2023

This is a high quality course: up-to-date contents, interactive, very practical to enable the technician for the job market.

By Jideofor O O (

Apr 13, 2023

I am glad i had to go through this route in becoming an IT SUPPORT SPECAILIST, the instructors are great and very inspiring.

By kumar s

Feb 20, 2023

The tutors were great and teaching us in details, literally where anyone who takes up the course will understand everything.

By Josie W

Jan 25, 2023

A wonderful course filled with the basics of computer technology and especially useful to those looking for an I.T position.

By Anthony R

Oct 12, 2022

Extremely beginner friendly, great way to learn about the field for someone who has not done more than browse the internet!

By RANWALALU M C S B

Oct 5, 2022

It was really good and helped me a lot to get in the IT thing in to my mind. The lectures were really inspiring. Thank you.