Chevron Left
Back to Technical Support Fundamentals

Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,568 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

GM

Aug 18, 2023

A great dive into things that were only in my periphery and now I have a broader understanding of certain technology and ideas and how I might pursue and look into them further. Great beginner course.

JB

Aug 3, 2020

I enjoyed all the presenters of the videos, they really took their time to get me involved and explained all the content clearly. I also enjoyed the videos that talked about current and future trends.

Filter by:

9851 - 9875 of 10,000 Reviews for Technical Support Fundamentals

By Mohamed M A

Jan 24, 2022

This high-quality technical content and facilitation are amazing. Thank you, Coursera

By Francisco L

Jan 19, 2022

A good introduction and base knowledge, great and clear animation easy to understand.

By Dinbandhu S

Dec 28, 2021

That was a good course I learned lots of IT fundamentals and other IT-related things.

By Crystal I

Dec 25, 2021

There are more sessions to complete this certification, but so far it has been great.

By Muhammad A

Dec 21, 2021

it was wonderfull experinces i learned alot of new things . thank you for this course

By El J P

Dec 15, 2021

A nice overall introduction to IT support. Should be complemented with other courses

By Blade Z

Oct 11, 2021

This course is great for a starter in the field. Looking forward to the next course.

By Tien H D

Sep 28, 2021

a very helpful course for me to start changing my career! Thank you Google & Coursera

By Adiya O

Sep 23, 2021

This course was very informative and stuctured in a way that made it comprehendable.

By Soma S S

Jul 24, 2021

Everything about this course is awesome and it is a perfect find for a non-IT student

By Kuldip C

Jul 6, 2021

It is very good experience and it enhance my working skills and communication skills.

By Wilbun R

Jun 22, 2021

Thank You Google and Coursera!!! I learnt something new in Linux after a long time :)

By Renjith R

Jun 14, 2021

Good for beginners . Well structured syllabus. Hands on labs. Experienced instructors

By Jake D P

Jun 6, 2021

Great entry-level knowledge to get learners prepared for the rest of the certificate!

By JOSEPH M

May 27, 2021

Love the interactive virtual hands on QwikLabs and even the choose your path quizzes.

By Anime W C

May 24, 2021

Nice course to follow up to learn new skills in technical support and troubleshooting

By Mohammed M

May 21, 2021

i learned so many things from this course ,Very special thanks to coursera & google.

By Shane W

May 9, 2021

Very good course on the important fundamentals. I am looking forward to the next one.

By Vitalius J

Mar 18, 2021

Thanks. I expected the course to be longer but finished in less then 1 week! Congrats

By Arden K

Mar 6, 2021

The videos were easy to follow and the assessments and quizzes were easy to complete.

By Mayur M S

Mar 2, 2021

It was the perfect course to understand from the basics to the practical assessments.

By KIRYOWA I 1

Feb 24, 2021

I have learnt alot of skills in relation to IT Support, Thanks to Google and Coursera

By Mochamad S M

Feb 16, 2021

Hi, I am Maulana CEO of Jaris Indonesia, thank you google from this couse, good luck.

By ken i

Feb 7, 2021

Excellent course for me and those unfamiliar with IT and frustrating with IT support

By Jose L N

Feb 4, 2021

excelente curso, muy didáctico para aprender este fascinante mundo del soporte de TI.